Pre-Opening Hotel Director of Operations

Easton’s Group; Vaughan; On-site; CAD 73,000 - 83,000; Full time

Benefits offered by this job

Health, dental, and vision care

Gym membership discounts

Home & auto insurance discounts

Educational reimbursement

Perkopolis discounts

Employee social events

Hotel discounts at Hilton properties

Job summary

Easton’s Group, opening Hilton Garden Inn Vaughan Toronto, seeks a Director of Operations to guide day-to-day hotel performance in Vaughan, Ontario. This salaried role leads front office, F&B, housekeeping and support services from day one to maximize guest satisfaction and profitability.

The candidate will oversee financial planning, staff development, and compliant operations while building a high-performing hospitality team for a new property.

Qualifications

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
• Three years of general management experience in a high-level operations role or prior general manager experience.
• Must speak fluent English; other languages preferred.

Responsibilities

• Assist in managing day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality.
• Oversee front office, food & beverage, housekeeping, maintenance, security, catering, and HR functions to meet brand standards and financial goals.
• Provide leadership, training and development for staff; monitor performance and enforce policies.
• Collaborate with General Manager on capital improvements, budgeting and strategic planning.

Skills

Fluent English

Education

Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Job description

Pre-Opening Hotel Director of Operations

SALARIED Hilton Garden Inn Vaughan Toronto, Vaughan, ON, CA

Salary Range: $73,000.00 To $83,000.00 Annually

Your Opportunity to Be Part of Something Remarkable

What if your next career opportunity wasn’t just another job - but a chance to help build something from the very beginning?

Welcome to the opening team at Hilton Garden Inn Vaughan Toronto.

As we prepare to open the doors to our brand-new 272-room hotel, we’re looking for passionate, motivated individuals who want to be part of creating something special. This is an opportunity to join a dynamic team from day one, help establish a strong culture of service and excellence, and play a meaningful role in shaping the guest experience from the very start.

At Hilton Garden Inn Vaughan Toronto, every Team Member will have the opportunity to make an impact, grow alongside a new property, and contribute to building a high-performing hospitality team in Vaughan.

Be there from the beginning. Help shape what comes next. Build your future with us.

JOB OVERVIEW

Assist in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

DUTIES AND RESPONSIBILITES

FINANCIAL RETURNS

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations for all or some of the following areas:
  • Front office functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.
  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.
  • Catering functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.
  • Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations.
  • Accounting and purchasing controls and procedures are implemented and maintained.

PEOPLE

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

GUEST EXPERIENCE

• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media)

HEALTH AND SAFETY

• Be compliant with all local and provincial H&S requirements
• Train team to ensure guest and team safety

RESPONSIBLE BUSINESS

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
• Perform other duties as assigned.

ACCOUNTABILITY

This job is the second in command to the General Manager in a large full-service, major flagship hotel with an extensive range of facilities and services, high volume catering and or convention facilities, and a large number of VIP and special key guests. Typically, a large international location with extensive competitive pressures and operates in all market sectors.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing and moving about the facilities
• Carrying or lifting items weighing up to 25 pound
• Using a keyboard to generate correspondence, reports, etc.
• Handling objects, products, and equipment

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• Must be able to work nights, weekends, and/or holidays.
• Comprehensive health, dental and vision care
• Corporate discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Educational Reimbursement
• Perkopolis discount (Access to exclusive entertainment and lifestyle discounts)
• Employee Social Events
• Hotel Discounts at Hilton properties

Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

At Easton's Group of Hotels, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

Accessibility & Accommodation:

Hilton Garden Inn Vaughan/ Toronto Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.