Guest Service Agent - Part time

Springhill Suites Vaughan; Vaughan; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Discounts on Gym Membership

Discounts on Home and Auto Insurance

Employee Social Events

On-Site Parking

Hotel Discounts at Marriott properties

Job summary

SpringHill Suites Vaughan is hiring a friendly Front Desk Agent to check in guests, process payments, and provide information on hotel services. You will handle reservations, assist with group check-ins, and upsell room features to boost hotel revenue.

The role requires a high school diploma and one year of front desk or guest service experience; fluent English is required, additional languages are a plus; weekend/night shifts may be required.

Qualifications

• High School diploma or equivalent, plus one-year front desk/guest service experience.
• Must speak fluent English. Other languages preferred.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including posting charges, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate guest requests or issues to management for follow-up.
• Respond to guest requests and promote hotel services and outlets to increase satisfaction.
• May routinely book guest reservations for individuals and/or groups; manage cancellations and changes.

Skills

Front desk experience

Customer service

English fluency

Education

High School Diploma

Tools

POS system

Job description

Springhill Suites Vaughan, Vaughan, ON, CA

5 days ago Requisition ID: 4575

Salary Range: $17.60 To $20.39 Hourly

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

SpringHill Suites by Marriott

has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University.

• Discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Employee Social Events
• On-Site Parking
• Hotel Discounts at Marriott properties

Job overview

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
• May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

Accessibility & Accommodation:

SpringHill Suites by Marriott Toronto/ Vaughan Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.