Pre-Opening Hotel Housekeeping supervisor

Easton’s Group; Vaughan; Hybrid; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision care

GYM membership discounts

Insurance discounts

Educational reimbursement

Perkopolis discounts

Employee events

Hotel discounts

Job summary

Easton’s Group is opening a Hilton Garden Inn Vaughan Toronto in Vaughan, ON, inviting candidates to join the team as a Housekeeping Supervisor. You will oversee room attendants and public area staff, ensuring high cleanliness standards and guest satisfaction from day one of the hotel's opening.

The role involves coordinating schedules, training staff, managing inventory, and collaborating with other departments, with a strong focus on safety and service quality.

Qualifications

• Minimum: High School Diploma or equivalent; some college is an asset.
• 1-2 years of housekeeping experience with some supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Supervise and inspect assigned room and public area attendants to ensure quality standards and service.
• Assist with scheduling and room assignments to ensure proper coverage.
• Ensure staff are properly trained and equipped to perform duties.
• Inspect areas to ensure cleanliness and repair, and instruct on corrective action.
• Assist with inventory of linens and cleaning supplies and monthly stock checks.
• Ensure completion of Housekeeper’s reports and communicate room status to Guest Services.
• Respond to guest requests and concerns to achieve complete guest satisfaction.
• Control expenses and minimize waste within housekeeping.
• Complete paperwork and closing duties, update logs and requisitions.

Skills

Fluent English

Supervisory experience

Team leadership

Communication

Education

High School Diploma

Some college

Job description

SALARIED Hilton Garden Inn Vaughan Toronto, Vaughan, ON, CA

Salary Range: $48,000.00 To $55,000.00 Annually

Your Opportunity to Be Part of Something Remarkable

What if your next career opportunity wasn’t just another job - but a chance to help build something from the very beginning?

Welcome to the opening team at Hilton Garden Inn Vaughan Toronto.

As we prepare to open the doors to our brand-new 272-room hotel, we’re looking for passionate, motivated individuals who want to be part of creating something special. This is an opportunity to join a dynamic team from day one, help establish a strong culture of service and excellence, and play a meaningful role in shaping the guest experience from the very start.

At Hilton Garden Inn Vaughan Toronto, every Team Member will have the opportunity to make an impact, grow alongside a new property, and contribute to building a high-performing hospitality team in Vaughan.

Be there from the beginning. Help shape what comes next. Build your future with us.

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITES

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Make guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning.
• Assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Minimum: High School Diploma or equivalent. Some college is an asset. 1-2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following Physical Demands

• Carrying, pushing, or pulling, lifting items weighing up to 50 pounds
• Remain stationary for extended periods
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

HEALTH AND SAFETY:

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

• Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks monthly and report deficiencies to the appropriate personnel.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.
• Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.
• Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
• Insist on good housekeeping and enforce the “Clean as You Go” policy.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.
• Review and be aware of all sections of the Health and Safety Manual.

BENEFITS

• Comprehensive health, dental and vision care
• Corporate discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Educational Reimbursement
• Perkopolis discount (Access to exclusive entertainment and lifestyle discounts)
• Employee Social Events
• Hotel Discounts at Hilton properties

Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s Group of Hotels, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

ACCESSIBILITY & ACCOMMODATION:

Hilton Garden Inn Vaughan/ Toronto Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.