Donor Records & CRM Specialist

Sunnybrook; Toronto; On-site; CAD 47,000 - 68,000; Full time

Benefits offered by this job

Health and dental benefits

HOOPP pension

Hybrid work environment

Float days

Sunny Days

Accommodations for accessibility

Job summary

Sunnybrook Foundation in Toronto is seeking a Donor Record Coordinator to ensure accurate donor and constituent data in BBCRM, safeguard restricted fields, and support fundraising analytics.

During the Project Neptune phase, you will report to the Project Neptune Director and contribute to data clean-up, migration readiness, and ongoing data-entry process documentation.

This role emphasizes data privacy, attention to detail, and collaboration with the Foundation’s data team.

Qualifications

• 2+ years of experience in database administration, records management, or data entry.
• Strong attention to detail and accuracy; with the ability to manage high-volume, repetitive data work while meeting established timelines
• Understanding of data privacy and confidentiality requirements for donor information.
• Strong written communication skills for documenting procedures and coordinating with requesting teams.
• Working knowledge of BBCRM or a comparable CRM platform is considered an asset.

Responsibilities

• Maintain the accuracy and quality of data within locked down BBCRM fields.
• Enters and maintains critical constituent information including biographical, relationship, and other critical data elements in accordance with established data standards and controls
• Validates and ensures information is complete, accurate and consistently maintained across all records to support data management and reliable reporting
• Review data requests from Foundation teams, validate and process updates within established timeframes.
• Identify and correct data errors, duplicates, and inconsistencies in locked fields; escalation systemic issues.
• Maintain documentation of data entry procedures for restricted fields to support consistency and continuity.
• Identify opportunities to improve the efficiency, consistency, and accuracy of record-maintenance processes.
• Flag recurring data-quality issues that indicate a training or compliance gap and provide recommendations to close gaps
• Support periodic data audits and quality checks led by the Data team.

Skills

Data entry

Database admin

Records management

BBCRM

Data privacy

Attention to detail

Communication

Tools

BBCRM

Job description

Sunnybrook Foundation in Toronto is seeking a Donor Record Coordinator to ensure accurate donor and constituent data in BBCRM, safeguard restricted fields, and support fundraising analytics.

During the Project Neptune phase, you will report to the Project Neptune Director and contribute to data clean-up, migration readiness, and ongoing data-entry process documentation.

This role emphasizes data privacy, attention to detail, and collaboration with the Foundation’s data team.