Donor Care Specialist

Power to Change; Abbotsford; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Employer-paid extended health and dent

Access to EAP (for 25+ hrs)

Paid vacation

Extra week of vacation between Xmas &

Weekly Chapel services

Day of Prayer participation

Discounts at Resource Centre

Job summary

Power to Change is seeking a Partner Care Associate in Abbotsford, BC, to support our donors through timely responses and accurate processing of donations. This role sits within the Partner Care team and reports to the Partner Care Manager.

You will manage donations, update donor records, and handle inbound/outbound inquiries with care and accuracy. A background in customer service and database familiarity is essential.

Qualifications

• Growing, personal relationship with Jesus Christ.
• Experience with donor databases (Donor Direct preferred).
• Customer service or call center experience.
• Administrative experience is an asset.
• Strong problem-solving abilities.
• Detail-oriented mindset.
• Proficient in Google Suite.
• Effective verbal and written communication skills.

Responsibilities

• Setup and process credit card donations.
• Answer calls and emails from donors and staff.
• Update donor accounts.
• Keep records of donor interactions, process transactions, and file documents.
• Follow communication procedures and guidelines.
• Provide accurate, valid, and complete information to donors.
• Ensure donations database (Donor Direct) is maintained.

Skills

Database systems experience

Customer service

Call center experience

Google Suite

Verbal and written communication

Detail-oriented

Problem solving

Tools

Donor Direct

Job description

Power to Change is seeking a Partner Care Associate in Abbotsford, BC, to support our donors through timely responses and accurate processing of donations. This role sits within the Partner Care team and reports to the Partner Care Manager.

You will manage donations, update donor records, and handle inbound/outbound inquiries with care and accuracy. A background in customer service and database familiarity is essential.