Donor Ministry Representative new

Samaritan's Purse; Calgary; On-site; CAD 42,000 - 52,000; Part time

Job summary

Samaritan’s Purse Canada seeks a Donor Ministry Representative to connect with supporters, respond to inquiries, and process donations at our Calgary head office. You will help build meaningful relationships and support our donors through prayer ministry.

The role blends administrative tasks with ministry outreach, requiring a warm, professional communicator who can handle confidential information and work well both independently and as part of the Donor Ministry Team.

Qualifications

• Commitment to Christian values and Samaritan’s Purse Statement of Faith.
• Post-secondary diploma and/or experience in Office Administration.
• Experience in a call center environment is preferred.
• Ability to maintain confidentiality of records and information.

Responsibilities

• Responds promptly and respectfully to donor calls with information on ministry initiatives, donations, tax receipts, corrections, mailings, and recurring donation setup.
• Cultivates ongoing relationships with donors in coordination with the Ministry Fund Developers.
• Manages the general email inbox ensuring inquiries are answered or routed.
• Updates donor records reflecting contact requirements and reports.
• Identifies donors interested in specific ministry activities and informs the Ministry Fund Developers.
• Performs outbound calls and follow-ups with donors as needed.
• Creates and maintains a program to thank and encourage donors via personalized cards or letters.
• Supports and monitors Sponsor Me campaigns and assists at ministry events.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Team player

Independent worker

Confidentiality

Call center experience

Education

Post-secondary diploma in Office Administration

Tools

Microsoft Office Suite

Job description

Do you enjoy connecting with people and providing excellent support? Do you have a heart for ministry and a desire to see the Gospel shared around the world? If you are looking for an opportunity to combine your communication skills, servant heart, and passion for ministry, we invite you to apply for the Donor Ministry Representative position with Samaritan’s Purse Canada.

Samaritan’s Purse is a Christian international relief organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan’s Purse has helped meet the needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God’s love through His Son, Jesus Christ.

As a Donor Ministry Representative, you will be a vital link between our organization and our generous partners who support our mission. You will be a warm and welcoming voice, responding to donor inquiries, processing donations, and building meaningful relationships. This role is more than just administrative support; it's an opportunity to minister to those who make our work possible and demonstrate gratitude for their partnership. As an integral member of the Donor Ministry Team, this individual will contribute to our mission through dedicated support of our donors and participation in daily prayer ministry.

The successful candidate will fulfill a casual contract until mid-January, 2027 in the Calgary head office.

Responsibilities

• Responds promptly and respectfully to donor calls, providing information on ministry initiatives, donations, tax receipts, corrections, mailings, and recurring donation setup
• Cultivates ongoing relationships with donors in coordination with the Ministry Fund Developers
• Effectively manages the general email inbox, ensuring all inquiries receive a timely response or are directed to the appropriate team member
• Updates and maintains accurate donor records to reflect appropriate contact requirements and reports
• Identifies and communicates with the Ministry Fund Developers regarding donors who have expressed an interest in specific ministry activities or information
• Assists with outbound phone calls and follow-up with donors as necessary
• Creates and maintains a program of thanking and encouraging donors through the personalization of standard cards or letters
• Supports and monitors Sponsor Me campaigns
• Supports the Donor Development team as required at ministry events

Qualifications

• Qualified applicants must be committed to Christian values and precepts and be in agreement with the Samaritan’s Purse Statement of Faith
• Post-secondary diploma and/or experience in Office Administration
• Experience in a call center environment
• Experience in a fundraising environment is an asset
• Proficient in Microsoft Office Suite
• Detail-oriented, consistent, accurate, and efficient
• Excellent communication and interpersonal skills, both written and verbal
• Ability to work independently with minimal supervision, while also being a team player
• Proven ability to maintain confidentiality of records and information
• Note: Candidates must be legally authorized to work in Canada.

Application Deadline: Open until all positions are filled.

Staff must be in agreement with the Samaritan’s Purse Statement of Faith and be committed to Biblical values, precepts and conduct. We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.