Donor Care and Donation Processing Coordinator

March of Dimes; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

March of Dimes Canada is seeking a Donor Care and Donation Processing Coordinator in a hybrid role, located in Canada. This position focuses on donor engagement, stewardship, and handling inquiries with empathy and professionalism.

You will support campaigns, maintain accurate donor records, and help achieve revenue goals. The role requires 2+ years in customer service or donor relations, proficiency with Salesforce and MS Office, and a strong commitment to philanthropy.

Qualifications

• Minimum of 2 years in customer service, donor relations, client support, or call center.
• CRM systems experience (e.g., Salesforce) and MS Office proficiency.
• Passion for philanthropy and donor-centric values.
• Excellent verbal and written communication; empathetic and professional.

Responsibilities

• Be the first point of contact for donors and community members via phone and email.
• Update donor information promptly in the CRM system.
• Support fundraising initiatives by handling inbound inquiries and aligning with policies.
• Deliver a warm, knowledgeable donor experience and foster ongoing relationships.
• Conduct outbound donor calls to inform about engagement opportunities.

Skills

Customer service

Donor relations

Client support

Call center

Education

Post-secondary education (asset)

Tools

Salesforce

Microsoft Office

Job description

Donor Care and Donation Processing Coordinator

99 Duncan Mill Rd, North York, ON M3B 3H9, Canada

Job Description

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

Vision:An inclusive, barrier-free society for people with disabilities.

Mission:To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Skills Development and Employment ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth programs.

This Opportunity:

The Donor Care & Donation Processing Coordinator will support and cultivate the development, stewardship, engagement and loyalty of donors, while handling phone and on-line inquiries support for March of Dimes Canada. They will provide support in line with internal business practices, processes, quality guidelines and departmental reporting measurements to support the achievement of our goals.

Responsibilities:

• First point of contact for donors and community members, responding to phone and email inquiries in a timely and professional manner that reflects March of Dimes Canada’s mission and values.
• Accurately and promptly update donor information and requests in the CRM system.
• Support fundraising initiatives and campaigns across all business units by managing inbound inquiries and ensuring alignment with organizational policies and procedures.
• Deliver exceptional donor service by providing a warm, knowledgeable, and respectful donor experience. Foster and maintain strong donor relationships through ongoing stewardship and donor care activities.
• Conduct outbound donor calls to steward and to inform them about engagement opportunities and fundraising initiatives.
• Apply best practices to retain, upgrade, and educate donors, contributing to revenue goals.
• Manage donor-related inquiries with discretion and sound judgment, escalating issues when necessary.
• Consistently meet individual and team performance metrics, including call/email volume, donor retention, and quality standards.
• Proactively communicate any concerns or feedback that may impact donor satisfaction or team performance to the Senior Manager, Mass Marketing.
• Perform other related duties as assigned.

Qualifications :

• Minimum of two (2) years of experience in customer service, donor relations, client support, or a call center environment.
• Post-secondary education is considered an asset.
• Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Genuine passion for philanthropy and a strong commitment to donor-centric values.
• Excellent verbal and written communication skills, with the ability to handle sensitive conversations with empathy and professionalism.
• Strong critical thinking skills and the ability to connect donors to the organization in a meaningful and impactful way.
• Resourceful, strategic, and service-oriented, with excellent time management and organizational skills.
• Exceptional interpersonal skills and a deep understanding of the importance of fundraising and stewardship.
• Ability to work independently and collaboratively within a team environment.
• Reliable, punctual, and committed to maintaining high standards of attendance.
• Results-driven with a proven ability to meet and exceed performance goals.
• Skilled at building relationships with donors, prospects, and volunteers.
• Adaptable to evolving strategies and new approaches.
• Meticulous attention to detail.
• Previous experience in a not-for-profit or charitable organization is considered an asset.

Details :

• Full-time, hybrid role; 4 days in office (99 Duncan Mill Road, Toronto)

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

Contributing to our important mission:creating real change for people with disabilities

Joining aleading national charitywith a history of impact and a future full of possibility

Enjoyingindustry-leading employment incentives and benefits

Supported in yourprofessional growth, development, and success

Included in ourempathetic and supportive work culture

Learn more about why we’re a great employer atmarchofdimes.ca/careers.

For general inquiries, you can reach us at [e-mail]

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities.In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members- and in our shared culture - so that we all feel included, safe, and confident at work every single day.

Job Family Mission Enabling Administrative and Support Services

99 Duncan Mill Rd, North York, ON M3B 3H9, Canada