Community Support Leader

March of Dimes Canada; Collingwood; On-site; CAD 32,027 - 45,614; Full time

Benefits offered by this job

Employment incentives and benefits

Support for professional growth

Empathetic work culture

Job summary

A leading national charity is seeking a Community Support Leader in Collingwood, ON. This role involves providing leadership in delivering services to consumers with disabilities, managing staff, and ensuring effective service delivery. Candidates should have at least two years of experience in the Human Services field and relevant certifications. The position offers a starting salary of $28.18 per hour with full-time hours of 40 per week.

Qualifications

• Current Standard First Aid and CPR Certification.
• Minimum two years of experience in Human Services field.
• Ability to lead and train staff.
• Demonstrated conflict resolution and problem-solving skills.
• Knowledge of Health & Safety legislation.

Responsibilities

• Provide leadership in the delivery of IL services.
• Lead assistants in providing daily living activities.
• Assist in the development of consumer service agreements.
• Use Quatro Scheduling system to manage schedules.
• Ensure goal setting and service planning with consumers.

Skills

Leadership

Conflict resolution

Teamwork

Training staff

Communication

Job description

Community Support Leader – Full‑time – Collingwood, ON

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Opportunity

We are currently looking to fill a Community Support Leader role in our Collingwood region – North Simcoe Muskoka/Central.

Starting Salary: $28.18 per hour. This compensation is inclusive of a $3.00 per hour wage enhancement from the Ontario government for hours spent directly supporting clients. The wage enhancement does not apply to training and paid leave.

Hours: 40 hours per week

Pay Range

Base pay range: CA$28.18/yr – CA$28.18/yr

Responsibilities

• Provide leadership in the efficient and safe delivery of IL services to consumers with disabilities
• Lead a group of attendants in providing assistance to consumers with the non‑medical activities of daily living
• Assist the Community Support Supervisor in ensuring that master schedules are developed according to the consumer’s plan of service and budgeted hours
• Using the electronic Quatro Scheduling system, develop and revise ongoing master schedules for both consumer and staff
• Assist in the renewal and management of consumer service agreements
• Ensure the orientation, continuous goal setting, problem solving and service planning with consumers
• Provide orientation and on‑the‑job training to all newly hired attendants and provide ongoing leadership and coaching to all attendants
• Participate in quality improvement activities
• Display diplomacy with consumers, attendants, other service centers and agencies
• Manage change in a constructive and positive fashion
• Service delivery resolution and handle conflict resolution

Qualifications

• Current Standard First Aid and CPR Certification
• Minimum two years of experience in Human Services field, working for people with physical disabilities
• Ability to lead and train staff
• Demonstrated conflict resolution and problem solving skills
• A team player that has the ability to accept responsibility, and to cooperate and communicate with others to accomplish goals
• Knowledge of and abilities in transferring, lifting, bowel and bladder routines and other attendant care duties
• Knowledge of issues concerning physical disabilities
• Knowledge of behaviour management principles
• Knowledge of Health & Safety legislation
• General understanding of computer hardware and software
• Valid License and must have reliable vehicle
• Proven consistency in work performance, including reliability and flexibility
• Ability to work varied shifts (shift coverage and will work every other weekend)
• Physical demands – self‑analysis required upon hire

Deadline

Please submit your resume by November 30, 2025.

Benefits and Culture

• Contributing to our important mission: creating real change for people with disabilities
• Joining a leading national charity with a history of impact and a future full of possibility
• Enjoying industry‑leading employment incentives and benefits
• Supported in your professional growth, development, and success
• Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at [e-mail].

We value the health & safety of our employees! MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid‑19 vaccinations and booster doses as recommended by Public Health.

Need accommodations? We're here to help! MODC is committed to a workforce that is reflective of the diverse populations we serve. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members—and in our shared culture—so that we all feel included, safe, and confident at work every single day.