Dock Lead Hand

Day & Ross; Surrey; On-site; CAD 48,000 - 56,000; Full time

Job summary

Day & Ross in Surrey, BC is seeking a Dock Lead Hand for an overnight shift (Sunday–Thursday, 8pm start). You will lead dock staff to ensure safe, efficient loading and unloading, plan vehicle movements, and handle claims with a focus on service and cost targets.

Key responsibilities include supervising dock operations, coaching team members, maintaining records, and coordinating with management. Requires forklift certification, TDG/WHMIS training, and strong communication.

Qualifications

• Minimum of secondary education, with preference for post-secondary education or an education/experience mix.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred
• Communication skills - advanced
• Computer skills – MS Office, AS400, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Ability to meet deadlines in a high transactional environment
• Ability to champion business needs collaboratively
• English or other languages an asset
• Able to work with little supervision

Responsibilities

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency to minimize risks.
• Load and unload cargo
• Report incidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery
• Report performance and attendance issues to supervisor
• Coach team members on dock procedures and equipment operation
• Maintain records and documents
• Assist in training workers on equipment and safety policies
• Communicate issues to supervision and management
• Assist as needed with other duties
• Provide basic leadership to dock workers
• Relay information from Operations Manager to Dock Workers and keep updated

Skills

Advanced communication

Customer relationship skills

Ability to work with little supervise

Results oriented

Education

Secondary education

Post-secondary preferred

Tools

MS Office

AS400

Web-based programs

Job description

Job Description

You belong at Day & Ross.

Dock Lead Hand

Full-time

Surrey, BC

Hours: Sunday - Thursday 8pm start (Overnight shift)

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.

How You’ll Help

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
• Load and unload cargo
• Promptly report all incidents or accidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery.
• Report continuing performance and attendance issues to supervisor
• Answer questions and coach team members on all dock area processed or equipment operation.
• Maintain records and documents as required
• Assist in training workers on equipment operation and company safety policies and procedures.
• Effectively communicate issues to supervision, management and other leads/employees
• Assist whenever necessary and other duties that may be assigned.
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.

Your Skills And Experience

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in a high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.