Dock Lead Hand

Day & Ross; Town of Hartland; On-site; CAD 50,000 - 65,000; Full time

Job summary

Day & Ross in Hartland, NB is seeking a Dock Lead Hand to oversee loading/unloading, staff scheduling and safe dock operations at the Hartland location. The role ensures service targets are met while controlling costs and maintaining efficient cargo handling.

Qualified candidates typically hold forklift certification and TDG/WHMIS training with strong communication, teamwork and problem-solving skills for a high-volume environment where safety is paramount.

Qualifications

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in a high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset
• Able to work with little supervision

Responsibilities

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
• Load and unload cargo
• Promptly report all incidents or accidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery.
• Report continuing performance and attendance issues to supervisor
• Answer questions and coach team members on all dock area processed or equipment operation.
• Maintain records and documents as required
• Assist in training workers on equipment operation and company safety policies and procedures.
• Effectively communicate issues to supervision, management and other leads/employees
• Assist whenever necessary and other duties that may be assigned.
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.

Skills

Forklift operation

Communication skills

Team leadership

Safety awareness

English proficiency

Customer relations

Problem solving

Education

Secondary education

Post-secondary education preferred

Tools

MS Office

AS400

Web-based programs

Job description

Job Description

You belong at Day & Ross.

Dock Lead Hand

Full-time

Hartland, NB

Schedule: 4:00 am - 12:30 pm Monday to Friday.

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.

How You’ll Help

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
• Load and unload cargo
• Promptly report all incidents or accidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery.
• Report continuing performance and attendance issues to supervisor
• Answer questions and coach team members on all dock area processed or equipment operation.
• Maintain records and documents as required
• Assist in training workers on equipment operation and company safety policies and procedures.
• Effectively communicate issues to supervision, management and other leads/employees
• Assist whenever necessary and other duties that may be assigned.
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.

Your Skills And Experience

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Forklift certified
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in a high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset
• Able to work with little supervision

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.