Dock Supervisor

Day & Ross; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

Day & Ross in Calgary is seeking a Dock Supervisor to lead the dock operations, ensuring safety and optimal performance. The role oversees daily processes, trains staff, and drives performance metrics.

You will manage both employees and agency workers, enforce scheduling, and collaborate with the Operations Manager to resolve roadblocks and improve efficiency. This is a full-time position with a 3:30pm–Midnight shift Monday–Friday.

Qualifications

• Post-secondary education in operations, logistics, or business.
• Equivalents may be considered.
• Minimum of five years' experience in transportation or warehousing, preferably dock operations.
• Previous leadership experience is a strong asset.
• Strong communication and safety-oriented mindset.

Responsibilities

• Provide daily guidance and motivation to Dock Workers to achieve operational objectives.
• Escalate performance or conduct issues to the Operations Manager.
• Communicate monthly performance stats to the team to improve operations.
• Maintain policies to ensure compliance with transportation, safety, and employment laws.
• Ensure incidents are reported, investigated, and corrective measures implemented.
• Hold weekly toolbox meetings and address safety issues.
• Collaborate with internal and external teams to remove roadblocks.
• Ensure the dock AM schedule is followed.
• Track monthly performance stats for the dock with the Ops Manager.
• Supervise Dock Workers directly and indirectly via Lead Hands.
• Perform other dock-related duties as required.

Skills

Leadership

Motivation

Conflict resolution

Training

Interpersonal skills

Communication

Customer focus

Results driven

Urgency

Safety awareness

Forklift knowledge

RF scanners

Education

Post-secondary education in operations, logistics, or business

Tools

MS Word

Excel

Outlook

RF scanners

AS400

Job description

Job Description

You belong at Day & Ross.

Dock Supervisor

Full-time

Calgary, AB

Shift: 3:30pm - Midnight (Monday - Friday)

As a Dock Supervisor you will be responsible for the supervision of overall dock operations, including day-to-day processes and procedures, to ensure safety and optimal dock performance.

How You’ll Help

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal.
• Escalates issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager.
• Communicates monthly performance stats to the team to help measure, develop and improve operational performance.
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation.
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented.
• Hold effective, weekly toolbox meetings and ensure safety issues are addressed.
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.
• Ensure the AM schedule for the terminal is followed.
• Works with the Operations Manager to track monthly performance stats for the dock
• Supervise a group of Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands.
• Other duties related to dock operations as may be required.

Your Skills And Experience

• Post-secondary education, preferably in operations, logistics, or business
• An equivalent combination of education and experience may be considered
• Minimum of five years' experience in the transportation industry or warehousing industry, preferably dock operations
• Previous leadership experience and/or experience in the transportation industry are strong assets
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training
• Advanced communication skills, particularly verbal
• Computer skills, including the use of MS Word, Excel & Outlook, and web-based programs as well as RF scanners. Experience using AS400, a strong asset
• Strong interpersonal skills including customer focus
• Results driven
• Appropriate sense of urgency
• Strong sense of safety; training and experience in similar safety sense environments a strong asset
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset
• English, other languages an asset.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.