Dock Lead Hand

McCain Foods; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Day & Ross in Calgary is seeking a Dock Lead Hand to oversee dock operations, ensure safe loading/unloading, and optimize staff scheduling for cost-effective service. You will mentor the team, report incidents, and maintain records, while coordinating with the Operations Manager to keep dockside activities running smoothly.

The role requires TDG and WHMIS certification, plus experience in transportation or operations. A strong team player with attention to deadlines is essential.

Qualifications

• Education: secondary or higher, or combination of education and experience.
• TDG and WHMIS certifications required.
• Experience in transportation or operations preferred.

Responsibilities

• Safely load and unload cargo and operate dock equipment per policies.
• Schedule dock staff to meet service and cost goals.
• Plan vehicle movements and manage claims and incidents.
• Coach and guide dock workers; report performance issues.
• Maintain records and assist in training staff.

Skills

TDG training

WHMIS certified

Transportation/operational experience

MS Office / AS400 / web-based programs

Customer relationships

Deadline-driven

Collaborative mindset

Results oriented

English language

Independent work style

Secondary education

Education

Secondary education or higher

Tools

AS400

MS Office

Web-based programs

Job description

As a Dock Lead Hand you will work to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.

How You'll Help:

• Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
• Load and unload cargo
• Promptly report all incidents or accidents to supervisor
• Ensure proper use of protective gear and safe operation of machinery.
• Report continuing performance and attendance issues to supervisor
• Answer questions and coach team members on all dock area processed or equipment operation.
• Maintain records and documents as required
• Assist in training workers on equipment operation and company safety policies and procedures.
• Effectively communicate issues to supervision, management and other leads/employees
• Assist whenever necessary and other duties that may be assigned.
• Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
• Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.

Your Skills and Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Computer skills – accuracy, MS products, AS400, web-based programs
• Demonstrated customer relationship skills
• Able to work deadlines in a high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• English, other languages an asset
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Job Info

• Job Identification 22826
• Job Category Operations
• Job Schedule Full time
• Locations 3800 Westwinds NE, Calgary, AB, T3J 5H3, CA