Logistics Coordinator

Day & Ross; Fredericton; On-site; CAD 45,000 - 65,000; Full time

Job summary

Day & Ross in Fredericton is seeking a Logistics Coordinator to plan, organize, and monitor runs and deliveries, ensuring timely movement of trucks and minimizing delays. You will work with customers and carriers to confirm routes and service requirements.

The role requires strong communication, customer service, and data entry skills, with experience in MS Outlook, Excel, and transportation software. You will coordinate bookings, negotiate rates, and resolve issues to keep operations efficient.

Qualifications

• Post-secondary education in business, transportation, supply chain or logistics is an asset.
• Combination of education and transportation experience may be considered.
• Certifications such as SCMP, CITT or CTB are assets.
• Experience in transportation, freight brokerage and 3PL is required.
• Strong customer service and relationship management skills.
• Advanced communication skills, verbal and written, for multiple stakeholders.
• Proficiency with MS Outlook, Excel & Word; accurate data entry.
• Experience with AS400 and Mercury Gate is an asset.

Responsibilities

• Receive, analyze, and process bookings to identify suitable routes and verify requirements.
• Match carrier capabilities to customer needs and negotiate rates daily and long-term.
• Coordinate carrier bookings and communicate with customers throughout the order lifecycle.
• Maintain relationships with internal and external stakeholders and resolve issues quickly.
• Escalate issues timely and work with analysts and managers to resolve them.

Skills

Communication skills

Customer service

Data entry

MS Excel

MS Outlook

MS Word

Problem solving

Time management

Independent work

Bilingual (FR/ES) asset

Education

Post-secondary education in business/logistics

SCMP/CITT/CTB asset

Tools

AS400

MercuryGate

Excel

Outlook

Word

Job description

Job Description

You belong at Day & Ross.

Logistics Coordinator

Full-time

Fredericton, NB

As a Logistics Coordinator, you will be responsible for planning, organizing, and monitoring runs and deliveries in order to ensure the most timely and efficient movement of trucks and to minimize empty miles and wait times.

How You’ll Help

• Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, and verify service requirements.
• Understand the wide array of capabilities and scheduled of designated carriers and make appropriate matches to customer requirements.
• Understand transportation and industry market conditions throughout North America; seasonal vs. non-seasonal and communicate with the entire team issues that could impact operations as a whole.
• Negotiate rates with carriers on daily basis for short-term work and as well as longer-term contractual work.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Strong understanding of the trucking industry and knowledge of customs bond, customs documentation for transborder movements.
• Maintain strong relationships; demonstrate consistent, positive energy with all internal and external stakeholders.
• Experience with flatbeds, vans, reefers, LTL, and Intermodal.
• Provide spot quotes on daily basis for short term and long term contractual work.
• Coordinate carrier bookings, following throughout the duration of the order, and communicating with the customer, both positive and negative occurrences as required.
• Mitigate additional charges and assist with maintaining the accuracy of carrier information.
• Responsible for the timely, accurate and appropriate escalation of issues.
• Work with analysts, managers, and customers in order to quickly resolve issues in the most efficient manner.
• Other related duties as may be required.

Your Skills And Experience

• Post-secondary education, preferably in business, transportation, supply chain and logistics management is considered an asset.
• A suitable combination of post-secondary education and transportation experience may be considered.
• Professional Industry Certifications such as SCMP, CITT and CTB will be considered an asset.
• Previous experience in transportation, freight brokerage and 3PL (third party logistics) is required.
• Exceptional customer service and relationship management skills.
• Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word.
• Experience with AS400 and Mercury Gate an asset.
• Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• Ability to work flexible hours to meet customer needs both locally and internationally.
• Strong English (written and spoken) required
• Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset
• Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.