Terminal Manager

McCain Foods; Surrey; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Day & Ross in Surrey, BC is seeking a Terminal Manager to safely lead the terminal team and meet stakeholder expectations for service, quality and productivity. You will drive change, develop and engage staff and continually improve operations.

You’ll develop KPI’s to improve safety and performance, manage budget and workforce productivity, and coach supervisors. The role requires strong leadership, customer focus and a hands-on approach to problem solving and safety culture.

Qualifications

• 3-5 years of experience leading teams and managing culture and performance.
• Leadership experience in transportation or operations is ideal.
• Exceptional leadership and influencing skills; coach and develop staff.
• Strong conflict resolution and leadership abilities.
• Customer service mindset with urgency and problem solving.
• Excellent interpersonal and written communication skills.
• Computer skills including MS Office and AS400.
• English required; French or other languages are a plus.

Responsibilities

• Empower and lead team to meet organizational objectives.
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance

Skills

Team leadership

Talent development

Operations management

Safety culture

Communication

Conflict resolution

Customer service

AS400

MS Office

French (asset)

Tools

AS400

MS Office

Job description

As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network. This position is about driving change, developing and engaging teams and continuous improvement.

How You’ll Help

• Empower and lead team to meet organizational objectives.
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance

Your Skills & Experience:

• 3-5 years of experience leading teams, developing talent and managing culture and performance
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation
• exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• Strong conflict resolution skills and leadership
• A strong sense of customer service and urgency, troubleshooting and problem solving skills;
• Strong interpersonal and communication skills, both verbal and written
• computer skills including the Microsoft Suite and preferably, AS400
• The ability to lead and reinforce a strong culture of workplace safety
• English (verbal/written/spoken) required; French or other languages are an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Job Info

• Job Identification 23055
• Job Category Operations
• Job Schedule Full time
• Locations 11470-131st St., Surrey, BC, V3R 4S7, CA