DMI Systems Support Analyst

The Ottawa Hospital; Ottawa; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Job summary

The Ottawa Hospital is seeking a DMI Systems Support Analyst to provide software and high-level hardware support for Diagnostic Imaging information systems and workstations under the guidance of the DMI System Administrator through daily system maintenance activities. This is a corporate position with a home base at the General Campus.

Rotation includes days, evenings and nights, including weekends, with on-call availability.

Qualifications

• Requires Information/Business Systems or Health Care related diploma and strong customer service skills.
• Proficient in administrative software and MS Office.
• Excellent written and oral communication, organizational and time management skills.

Responsibilities

• DMI Systems Support Analyst provides software and high-level hardware support for Diagnostic Imaging information systems and workstations.
• Work under the guidance of the DMI System Administrator with daily system maintenance activities.

Skills

Customer Service

Project Management

Interpersonal skills

Communication

Time management

Analytical thinking

Education

Information/Business Systems or Health Care related diploma

Bachelor's Degree in Information/Business Systems or Health Care

Job description

About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

About The Ottawa Hospital The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

DMI Systems Support Analyst is responsible for providing software and high-level hardware support on Diagnostic Imaging's Information systems and workstations under the guidance of the DMI System Administrator through daily system maintenance activities and support.

This is a corporate position with a home base at the General Campus.

Rotation/Shifts

Days, evenings and nights, including weekends, 8 hour shifts. Must be available for On-Call.

• For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Information/Business Systems or Health Care related diploma;
• Minimum 4 years experience in an Information Management environment;
• Working knowledge of medical imaging processes;
• Demonstrated knowledge of HIS and other hospital systems that interrelate with Diagnostic Imaging information systems;
• Proficiency in Administrative software such as word processing, spreadsheet and presentation;
• Excellent Customer Service, Project Management and interpersonal skills;
• Excellent written and oral communication skills;
• Demonstrated organizational and time management skills;
• Above-average ability to anticipate problems and react appropriately;
• Excellent analytical and strong problem-solving skills;
• Eligible to work in Canada.

Preferred Qualifications

• Bachelor's Degree in Information/Business Systems or Health Care;
• Experience working in a Diagnostic Imaging environment or equivalent healthcare related field;
• Demonstrated teaching/training experience.
• Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position at the level of interaction with French and English speaking clients.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].