Manager, Digital Collaboration

The Ottawa Hospital; Ottawa; On-site; CAD 128,971 - 156,908; Full time

Benefits offered by this job

Defined Benefit Pension plan

Insurance protection

Discounts on products and services

Health and wellness resources

Job summary

A major Canadian healthcare organization in Ottawa is seeking a mid-senior level IT Manager to deliver innovative solutions to clinicians and enhance IT service delivery. The ideal candidate will have extensive IT client service and leadership experience, as well as expertise in Microsoft 365. This full-time role offers a comprehensive benefits package and opportunities for professional development.

Qualifications

• Minimum of five (5) years of experience in an IT client service environment.
• Progressive leadership experience is required.
• Management training in operations management is essential.

Responsibilities

• Deliver innovative technology solutions to clinicians and staff.
• Champion adoption of AI technologies and improve IT services.
• Build and manage partnerships with regional healthcare organizations.

Skills

IT client service experience

Team leadership

Project management

Understanding of IT infrastructure

Microsoft 365 expertise

Education

Community College Diploma or Undergraduate Degree

Tools

Microsoft 365

ServiceNow

Job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi‑campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. We are committed to reshaping the future of healthcare for our community while fostering innovation and compassion in every patient interaction.

Base Pay Range

CA$128,971.05/yr – CA$156,908.70/yr

Position Information

This dynamic role is the driving force behind delivering innovative technology solutions to clinicians and staff across all campuses. As the main point of contact for our expanding group of regional partner hospitals, the Manager will champion the adoption of cutting‑edge AI technologies and enhance our shared Microsoft 365 and ServiceNow platforms along with Identity and Access Management services. Key projects involve building new partnerships with regional healthcare organizations, overseeing day‑to‑day departmental operations, budgeting, business objectives, workflow operations, and working with leadership to improve service delivery.

Rotation/Shift

Days, 8‑hour shifts.

What You Will Bring

• Three (3) year Community College Diploma or a Four (4) year Undergraduate Degree in a related field
• Minimum of five (5) years of experience in an IT client service environment
• Progressive leadership experience
• Management training and experience in operations management
• Understanding of IT infrastructure, systems and networks
• Experience in leading and motivating a team of IT support or service delivery professionals
• Planning, organizing, and managing IT service delivery projects
• Proven track record of managing client relations and IT service delivery
• Knowledge of hospital administration policies and procedures and human and financial resources
• Microsoft Modern Work experience including Microsoft 365 Certified certifications

You Will Stand Out With

• Project management experience and certifications (e.g., PMP, PRINCE2)
• Cybersecurity experience and certifications (e.g., Security+, CISSP)
• Organization change management experience and certifications (e.g., PROSCI)
• Experience working in the hospital (preferred) or healthcare sector in Ontario

What You Can Expect From Us

We are committed to providing a healthy, safe, and inclusive work environment for everyone. We offer an attractive and equitable compensation package, a Defined Benefit Pension (DBP) plan, insurance protection, discounts on a variety of products and services, and health and wellness resources. Opportunities for personal and professional development are available through our in‑house Learning and Leadership Development team to help align your goals with your career objectives.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Hospitals and Health Care

Referrals increase your chances of interviewing at The Ottawa Hospital by 2x.

If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for JO ID 108850 by visiting Career Opportunities. We thank all those who apply, but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal‑opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail].