Distribution - Customer Supervisor

Advantage Personnel; Brampton; On-site; CAD 32,000 - 43,000; Full time

Job summary

Advantage Personnel in Brampton, ON, seeks a Distribution Warehouse Supervisor to oversee daily operations and lead the Customer Pickup Team. You will ensure orders are picked, organized, and ready for customer collection on schedule while promoting safety and accurate inventory records.

The role requires a high school diploma and 2–3 years of supervisory experience in warehouse settings, with strong knowledge of WMS and shipping software, plus excellent communication and leadership skills.

Qualifications

• High school diploma or GED equivalent.
• 2-3 years of experience in a supervisory role.
• Well versed knowledge of warehouse environments.
• Strong knowledge of inventory management WMS and shipping software.
• Excellent communication and leadership skills.

Responsibilities

• Coordinate shift schedules, delegate responsibilities, and train staff.
• Direct activities to ensure orders are handled efficiently and customers receive timely assistance.
• Collaborate with warehouse personnel to prep, inspect, and stage customer orders for pickup.
• Confirm quantities, order details, and paperwork to ensure accuracy before handover.
• Organize pickup schedules and manage customer traffic to minimize delays.
• Investigate and address order-related concerns including shortages, damage, incorrect items, and fulfillment errors.
• Partner with Sales, Customer Service, Distribution, and Transportation to resolve service concerns promptly.
• Evaluate attendance, work quality, productivity, and customer service, providing feedback.
• Facilitate onboarding and ongoing training to ensure safety and processes are understood.
• Oversee inventory control within the pickup process and follow up on variances.
• Maintain compliance with workplace safety standards and company procedures.
• Assist with receiving, picking, packing, and shipping as needed.
• Prepare and communicate updates on daily operations and performance.
• Review and recommend process improvements to shorten wait times and increase efficiency.
• Promote teamwork, accountability, and a service-oriented culture.

Skills

Leadership

Communication

Supervisory experience

Warehouse knowledge

Education

High school diploma

Tools

WMS

Shipping software

Job description

Job Title: Distribution Warehouse Supervisor

Location: Brampton, ON
Shift/Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Wage: $27.00 /hr.

We are seeking a Distribution Warehouse Supervisor to oversee day-to-day activities and lead the Customer Pickup Team. The role focuses on ensuring orders are picked, organized, and made available for customer collection accurately and on schedule, while promoting workplace safety, maintaining reliable inventory records, supporting operational efficiency, and delivering positive customer experience.

Job Duties:

• Coordinating shift schedules, delegating responsibilities, and supporting employee development through training, guidance, and performance reviews.
• Direct activities to ensure orders are handled efficiently and customers receive courteous, timely assistance.
• Collaborate with warehouse personnel to coordinate the preparation, inspection, and staging of customer orders according to pick up schedules.
• Confirm product quantities, order details, and required paperwork to ensure all transactions are accurate before merchandise is handed over.
• Organize pickup schedules and manage incoming customer traffic to minimize delays and maintain a smooth workflow.
• Investigate and address order-related concerns, including shortages, product damage, incorrect items, and fulfillment errors.
• Partner with company Sales, Customer Service, Distribution, and Transportation departments to resolve service concerns and ensure issues are addressed promptly.
• Evaluate employee attendance, work quality, productivity, and customer service performance, providing feedback and corrective guidance when necessary.
• Facilitate onboarding and ongoing training to ensure team members understand customer service expectations, warehouse processes, order handling practices, and workplace safety standards.
• Oversee inventory control practices within the pickup process and follow up on stock variances or order discrepancies.
• Maintain compliancy with workplace safety standards.
• Enforce company procedures, operational guidelines, and occupational health and safety policies throughout daily activities.
• Assist with general distribution functions, including receiving shipments, picking products, preparing orders, and supporting shipping activities as business needs arise.
• Prepare and communicate updates on daily operations, service challenges, inventory issues, order accuracy, and employee performance.
• Review and recommend process improvements that enhance order fulfillment accuracy, shorten customer wait times, and increase overall efficiency.
• Promote teamwork, accountability, and a service-oriented culture

Requirements:

• High school diploma or GED equivalent.
• 2-3 years of experience in a supervisory role
• Well versed knowledge of warehouse environments
• Strong knowledge of inventory management WMS and shipping software
• Excellent communication and leadership skills

We acknowledge that software used in our recruitment and selection process may have Artificial Intelligence components built in but confirm that all work assignment decisions are made by our expertly trained staff. The position advertised here is for an existing vacancy.