Team Lead: Customer Pickup & Warehouse Operations

Advantage Personnel; Brampton; On-site; CAD 32,000 - 43,000; Full time

Job summary

Advantage Personnel in Brampton, ON, seeks a Distribution Warehouse Supervisor to oversee daily operations and lead the Customer Pickup Team. You will ensure orders are picked, organized, and ready for customer collection on schedule while promoting safety and accurate inventory records.

The role requires a high school diploma and 2–3 years of supervisory experience in warehouse settings, with strong knowledge of WMS and shipping software, plus excellent communication and leadership skills.

Qualifications

• High school diploma or GED equivalent.
• 2-3 years of experience in a supervisory role.
• Well versed knowledge of warehouse environments.
• Strong knowledge of inventory management WMS and shipping software.
• Excellent communication and leadership skills.

Responsibilities

• Coordinate shift schedules, delegate responsibilities, and train staff.
• Direct activities to ensure orders are handled efficiently and customers receive timely assistance.
• Collaborate with warehouse personnel to prep, inspect, and stage customer orders for pickup.
• Confirm quantities, order details, and paperwork to ensure accuracy before handover.
• Organize pickup schedules and manage customer traffic to minimize delays.
• Investigate and address order-related concerns including shortages, damage, incorrect items, and fulfillment errors.
• Partner with Sales, Customer Service, Distribution, and Transportation to resolve service concerns promptly.
• Evaluate attendance, work quality, productivity, and customer service, providing feedback.
• Facilitate onboarding and ongoing training to ensure safety and processes are understood.
• Oversee inventory control within the pickup process and follow up on variances.
• Maintain compliance with workplace safety standards and company procedures.
• Assist with receiving, picking, packing, and shipping as needed.
• Prepare and communicate updates on daily operations and performance.
• Review and recommend process improvements to shorten wait times and increase efficiency.
• Promote teamwork, accountability, and a service-oriented culture.

Skills

Leadership

Communication

Supervisory experience

Warehouse knowledge

Education

High school diploma

Tools

WMS

Shipping software

Job description

Advantage Personnel in Brampton, ON, seeks a Distribution Warehouse Supervisor to oversee daily operations and lead the Customer Pickup Team. You will ensure orders are picked, organized, and ready for customer collection on schedule while promoting safety and accurate inventory records.

The role requires a high school diploma and 2–3 years of supervisory experience in warehouse settings, with strong knowledge of WMS and shipping software, plus excellent communication and leadership skills.