Dispatcher, Motorcoach

Coach Atlantic Transportation Group Inc.; Halifax; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

LTD

Life

AD&D

Paid vacation

Paid sick time

RRSP match

Vision care

Free parking on-site

Job summary

Coach Atlantic Transportation Group Inc. is seeking a dispatcher to schedule drivers, assign vehicles, and oversee daily driver activities in a fast-paced setting.

The role involves coordinating with the detailing department, handling routing and logistics, and responding to emergency calls. Strong communication, organization, and multitasking are essential to succeed in this position.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Identifies and schedules drivers (weekly, daily).
• Identifies vehicle availability and assigns vehicles to work types.
• Participated in the On-Call Emergency Line Rotation.
• Assists drivers with routing directions and logistics.
• Responds to emergency calls and coordinates rescue dispatch.
• Communicates route assignments and last-minute changes.
• Reports vehicle mechanical issues to the service centre.
• Liaises with detailing to ensure vehicles are clean and ready.
• Maintains dispatch standard operating procedures.
• Handles customer inquiries professionally and escalates as needed.

Skills

Excellent communication

Organizational skills

Multitasking

Problem solving

Customer service

Education

High school diploma or GED

Tools

Word processing

Excel

Job description

This opportunity is calling for you if you are looking to become a part of a strong motivated team in a fast-paced industry where your talent matters!

This position is responsible for scheduling drivers, assigning vehicles, overseeing daily activities of drivers, liaising with the detailing department, maintaining operating procedures and other duties as assigned.

Responsibilities:

• Identifies and schedules drivers (weekly, daily)
• Identifies vehicle availability and assigns vehicles to work types
• Participated in the On-Call Emergency Line Rotation
• Assists drivers with routing directions and logistics
• Responds to emergency calls, facilitates emergency response network, and assigns rescue buses and drivers
• Communicates route assignments, last minute changes, any other event that will disrupt service or routing
• Communicate mechanical issues to our onsite motor coach service centre
• Liaises with onsite detailing department to ensure vehicles are clean and ready
• Maintains high compliance to dispatch standard operating procedures
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Assets:

• Extensive geographical knowledge of the Maritimes (as well as Newfoundland, Ontario, Quebec and NE USA also an asset)
• Previous dispatch or logistics experience
• Previous experience with computerized scheduling systems an asset

Qualifications

• High school diploma or GED
• High level of computer proficiency (in word, excel);
• Exceptional organizational skills (detail oriented)
• Great communication skills - interpersonal and phone
• Thrives in a fast-paced environment under pressure
• Strong problem solver by trait
• Natural multi-tasker (great at prioritizing tasks)

• Dental care
• Extended health care
• LTD
• Life
• AD&D
• Paid vacation
• Paid sick time
• RRSP match
• Vision care
• 4 @ 10 hour shift rotation
• Free parking on-site