Central Dispatcher

John Ross & Sons Ltd.; Halifax; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

RRSP Match

Company bonus

Employee Assistance Program

Full-time, permanent work

Job summary

John Ross & Sons Ltd. in Atlantic Canada is seeking a Centralized Dispatcher to act as the “Control Tower” for our growing fleet, coordinating 15+ drivers across multiple Atlantic Canada locations.

The role requires strong analytical skills, meticulous attention to detail, and the ability to stay calm under pressure in a fast-paced, client-focused environment where priorities can shift quickly. You will learn new systems rapidly, plan daily schedules for diverse equipment, monitor GPS data,

Qualifications

• Minimum of 5 years’ dispatch experience in an industrial or heavy-transport environment, as stated in the ad.
• Strong understanding of Nova Scotia road networks.
• Proficient in MS Office (Excel and Outlook) with ability to quickly learn dispatch software.

Responsibilities

• Plan and execute daily schedules for a diverse fleet, including luggers, roll-offs, B-trains, and tractor-trailers.
• Use the internal Equipment Matrix to match the right driver and equipment to each job.
• Monitor GPS data to identify inefficiencies and adjust schedules as needed.
• Act as the primary point of contact for drivers, ensuring clear communication of pickup details and routing changes.
• Track and analyze operational metrics such as wait times and empty miles to improve efficiency.
• Uphold safety, quality, and compliance procedures across operations.

Skills

Dispatch experience in industrial/heav

MS Office (Excel & Outlook)

Analytical skills

Driver communication

Geographic knowledge Nova Scotia

Tools

Dispatch software

Job description

About the Company:

John Ross & Sons Ltd. is a fifth-generation, family-owned international metal recycling company and one of Canada’s Best Managed Companies. With more than 85 years of experience and 17 locations, we are Atlantic Canada’s largest metal recycler and one of the largest exporters out of the Port of Halifax, serving customers worldwide.

We specialize in purchasing, processing, grading, and exporting ferrous and non-ferrous scrap metals, along with a wide range of recyclable materials.

Through industry-leading expertise, advanced processing capabilities and a strong commitment to safety, quality, and environmental responsibility, we deliver reliable recycling solutions that meet the highest standards for our customers.

What We Offer:

• Health, Dental and Vision benefits
• RRSP Match
• Company bonus
• Employee Assistance Program
• Full-time, permanent work

Position Summary:

This is not a traditional dispatch position. As our Centralized Dispatcher, you will serve as the “Control Tower” for our growing fleet, overseeing the daily coordination of 15+ drivers and crews across multiple Atlantic Canada locations. Success in this role requires strong analytical skills, exceptional attention to detail, and the ability to remain calm under pressure. You will quickly learn new systems and processes while working in a fast-paced, client-focused, and team-oriented environment where priorities can change rapidly.

Primary Responsibilities and Duties:

• Fleet Coordination: Plan and execute daily schedules for a diverse fleet, including luggers, roll-offs, B-trains, and tractor-trailers.
• Asset Optimization: Use the internal Equipment Matrix to match the right driver and equipment to each job.
• Real-Time Routing: Monitor GPS data to identify inefficiencies and make schedule adjustments as needed.
• Driver Support & Communication: Act as the primary point of contact for drivers, ensuring clear communication of pickup details, routing changes, and safety requirements.
• Operational Improvement: Track and analyze operational metrics such as wait times and empty miles to improve efficiency.
• Safety & Compliance: Uphold safety as a core value by ensuring adherence to all safety, quality, and compliance procedures.

Qualifications and Skills:

• Experience: Minimum of 5 years’ experience in a dispatch role within an industrial or heavy-transport environment.
• Geographic Knowledge: Strong understanding of Nova Scotia road networks and industrial areas.
• Technical Skills: Proficient in MS Office (Excel and Outlook) with the ability to quickly learn dispatch and fleet management software.
• Problem-Solving & Resilience: Ability to manage competing priorities from Sales, Operations, and Drivers while maintaining composure in high-pressure situations.

Working Conditions:

• Extensive travel throughout Atlantic Canada.
• Combination of office work, customer visits, automotive recycling facilities, warehouses, and outdoor environments.
• Occasional lifting and inspection of automotive parts.

Hours of Work: Monday to Friday, 7:00 AM - 5:00 PM. Saturdays when necessary (7:00am - 12:00pm) With Flexibility outside of these hours when necessary

*Applicants must be authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.*