Dispatcher, Motorcoach

CareerBeacon; Halifax; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

LTD

Life insurance

AD&D

Paid vacation

Paid sick time

RRSP match

Vision care

4 x 10 hour shift rotation

Free parking on-site

Job summary

CareerBeacon is seeking a dispatch/logistics professional to schedule drivers, assign vehicles, and oversee daily driver activities. The role liaises with the detailing department, maintains standard operating procedures, and responds to emergencies with efficient routing and communication.

Ideal candidates have high school education, strong computer skills, and excellent organizational and interpersonal communication abilities to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Strong computer skills (Word, Excel).
• Exceptional organizational and communication skills.
• Thrives in a fast-paced environment and multitasks well.
• Previous dispatch or logistics experience is an asset.

Responsibilities

• Identifies and schedules drivers (weekly, daily).
• Identifies vehicle availability and assigns vehicles to work types.
• Participated in the On-Call Emergency Line Rotation.
• Assists drivers with routing directions and logistics.
• Responds to emergency calls and assigns rescue buses and drivers.
• Communicates route assignments and any last-minute changes affecting service or routing.
• Reports mechanical issues to the onsite motor coach service centre.
• Liaises with the detailing department to ensure vehicles are clean and ready.
• Maintains compliance with dispatch standard operating procedures.
• Handles customer concerns and requests professionally and expeditiously.
• Escalates unresolved issues to management as appropriate.

Skills

Communication

Organizational skills

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Computerized scheduling systems

Job description

This opportunity is calling for you if you are looking to become a part of a strong motivated team in a fast-paced industry where your talent matters!

This position is responsible for scheduling drivers, assigning vehicles, overseeing daily activities of drivers, liaising with the detailing department, maintaining operating procedures and other duties as assigned.

Responsibilities

• Identifies and schedules drivers (weekly, daily)


• Identifies vehicle availability and assigns vehicles to work types


• Participated in the On-Call Emergency Line Rotation


• Assists drivers with routing directions and logistics


• Responds to emergency calls, facilitates emergency response network, and assigns rescue buses and drivers


• Communicates route assignments, last minute changes, any other event that will disrupt service or routing


• Communicate mechanical issues to our onsite motor coach service centre


• Liaises with onsite detailing department to ensure vehicles are clean and ready


• Maintains high compliance to dispatch standard operating procedures


• Handles customer concerns and requests for information in an expeditious and professional manner.


• Escalates unresolved issues to management as appropriate.

Assets

• Extensive geographical knowledge of the Maritimes (as well as Newfoundland, Ontario, Quebec and NE USA also an asset)


• Previous dispatch or logistics experience


• Previous experience with computerized scheduling systems an asset

Qualifications

• High school diploma or GED


• High level of computer proficiency (in word, excel);


• Exceptional organizational skills (detail oriented)


• Great communication skills - interpersonal and phone


• Thrives in a fast-paced environment under pressure


• Strong problem solver by trait


• Natural multi-tasker (great at prioritizing tasks)

Additional Information

• Dental care


• Extended health care


• LTD


• Life


• AD&D


• Paid vacation


• Paid sick time


• RRSP match


• Vision care


• 4 @ 10 hour shift rotation


• Free parking on-site