Dispatcher - Mississauga

Groupe Touchette; Mississauga; On-site; CAD 33,000 - 34,000; Full time

Job summary

Groupe Touchette in Mississauga is seeking a Dispatcher to plan delivery routes, generate picking orders, and organize loading sequences for delivery trucks. You will prepare documentation for routes and provide instructions to drivers.

You will track shipment status, communicate with customer service, and support drivers on the road. The role requires familiarity with Office tools and regional road networks, with 3–5 years in dispatching.

Qualifications

• 3–5 years of dispatching experience in a similar position.
• Knowledge of the road networks in the region and surrounding area.
• Proficiency with Office tools (Word, Excel).

Responsibilities

• Check for new orders in the computerized system.
• Schedule delivery routes according to current orders and ETA.
• Generate a computerized list of items for the order pickers based on each specific route.
• Prepare delivery orders for drivers with specific instructions on each route.
• Oversees the loading sequence of delivery trucks.
• Monitor the delivery and communicate information to customer service.
• Provide telephone support to delivery drivers on the road.
• Welcome and assist customers performing a pick up at the warehouse.
• Produce various reports of activities and performance indicators.
• Participate in the inventory management.
• Assign gas/fleet cards and manage proper use of the vehicles.
• Arrange pickup for customer returns and follow up with drivers and CSR to ensure deadlines is met.
• All other related tasks.

Skills

Area-savvy

Team oriented

Resistance to stress

Communication skills

Tools

Word

Excel

Job description

Title: Dispatcher

Location: Mississauga (6150 McLaughlin Rd #3, ON, L5R 4E1)

Contract:

Permanent, Full-Time

Reporting To:

Chris Greig, Warehouse Manager

Salary:

Hourly, $24-$25, 2 weeks vacation, no bonus

About Us

Groupe Touchette is Canada's largest tire distributor. With over 45 years of experience and 40 distribution centers across several provinces, we are now the market leader.

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicates with the service department customers.

Assigned Responsibilities

• Check for new orders in the computerized system;
• Schedule delivery routes according to current orders and expected arrival time;
• Generate a computerized list of items for the order pickers based on each specific routes;
• Prepare delivery orders for drivers with specific instructions on each route;
• Oversees the loading sequence of delivery trucks;
• Monitor the delivery and communicating information to customer service;
• Provide telephone support to delivery drivers on the road;
• Welcome and assist customers performing a pick up at the warehouse;
• Produce various reports of activities and performance indicators;
• Participate in the inventory management;
• Assign gas/fleet cards and manage proper use of the vehicles;
• Arrange pickup for customer returns and follow up with drivers and CSR to make sure processing dead lines are met;
• All other related tasks.

Success Factors

• Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area.
• Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping.
• Team oriented: You have a great team spirit and excellent communication skills.
• Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected.

Physical Requirements

• Ability to lift and carry loads between 30 lbs (13.6 kg) to 70 lb (32 kg) on a regular basis.
• Capable of performing repetitive movements such as lifting, lowering, pushing, pulling, reaching, grasping, and stacking products.
• Able to stand, walk, bend, twist, and move throughout the warehouse for extended periods.
• Comfortable working in a fast-paced distribution environment handling tires and automotive products.

Hiring Process

Candidates who are interviewed will receive a response within 45 days of their last interview.

AI tools may be used to support certain steps in the process, but all final decisions are made by the recruitment team.

Our Commitment To Equity And Inclusion

Groupe Touchette encourages applications from all qualified individuals, including women, Indigenous peoples, visible minorities, persons with disabilities, and individuals of all sexual orientations and gender identities. Accommodations are available upon request.