Dispatcher

Student Transportation of Canada; Northeastern Ontario; On-site; CAD 34,000 - 51,000; Full time

Job summary

Leuschen Transportation is seeking a Dispatcher to be the critical link between drivers, customers, and operations, ensuring routes run smoothly and issues are resolved quickly. This full-time, day-shift role offers a chance to keep communities moving with a dedicated team.

The position emphasizes strong communication and problem-solving in a fast-paced environment. The role supports customers and operators with trip bookings, schedule changes, and service inquiries, using RideCo and standard

Qualifications

• Secondary school diploma or equivalent required.
• Minimum one year of experience in dispatching, customer service, transportation, logistics, call centre operations, or related field.
• Experience with computerized scheduling or dispatch systems is an asset.
• Experience using RideCo or similar transportation software is an asset.
• Strong organizational and multitasking skills.
• Professional and effective communication in English (and French)
• Proficient in Microsoft Office.
• Good geographic knowledge of Greater Sudbury.

Responsibilities

• Monitor daily service delivery using RideCo and associated systems.
• Coordinate trip assignments and support operators during service hours.
• Support operational efficiency through proactive problem-solving.
• Assist customers with trip bookings, cancellations, modifications, and inquiries.
• Monitor schedules and identify system issues impacting service delivery.
• Provide information regarding service availability, eligibility requirements, trip status, and procedures.
• Deliver professional, courteous, customer-focused service.
• Document customer complaints, compliments, and service concerns.
• Complete dispatch logs and operational records accurately.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma

Tools

RideCo

Microsoft Office

Job description

Are you the kind of person who thrives in a fast-paced environment, loves solving problems, and can keep multiple moving pieces organized at once? If so, we want to hear from you!

Leuschen Transportation is looking for a highly organized and customer-focused Dispatcher to join our team. In this role, you'll be the critical link between our drivers, customers, and operations team, ensuring that routes run smoothly, issues are resolved quickly, and communication flows efficiently.

We transport community members with various accessibility needs throughout the city 365 days a year. This is a full-time position working day shift, Monday through Friday.

Why Join Us?

• Competitive compensation - $25.45 per hour
• Comprehensive benefits package and RRSP
• Day shift - evenings and weekends off
• Supportive team environment
• Meaningful work that helps keep our communities moving safely every day

Who You Are

You don't get flustered when the phone rings, a driver needs assistance, and a schedule changes all at the same time. You're a natural communicator, a problem solver, and someone who takes pride in keeping operations running smoothly.

What You'll Do

• Monitor daily service delivery using RideCo and associated operational systems
• Coordinate trip assignments and support operators throughout service hours
• Support operational efficiency through proactive problem-solving
• Assist customers with trip bookings, cancellations, modifications, and service inquiries
• Monitor schedules and identify system issues impacting service delivery
• Provide information regarding service availability, eligibility requirements, trip status, and operating procedures
• Deliver professional, courteous, and customer-focused service
• Receive, document, and gather information regarding customer complaints, compliments, and service concerns
• Complete dispatch logs and operational records accurately and completely
• Maintain records related to customer requests, incidents, service disruptions, and operational issues

What We're Looking For

• Secondary school diploma or equivalent required
• Minimum one year of experience in dispatching, customer service, transportation, logistics, call centre operations, or a related field
• Experience with computerized scheduling or dispatch systems is considered an asset
• Experience using RideCo or similar transportation software is considered an asset
• Strong organizational and multitasking skills
• Strong customer service and interpersonal skills
• Ability to remain calm and make decisions under pressure
• Professional and effective communication in both English and French
• Proficient in Microsoft Office
• Possess good geographic knowledge of Greater Sudbury
• A positive attitude, attention to detail, and strong work ethic
• Criminal record check/vulnerable sector screening required

Keeping people moving starts with great dispatchers. Be one of them.

Leuschen Transportation is proud to be an equal opportunity employer. If you require a disability related accommodation to take part in our interview and selection process, or have any questions please reach out directly to a member of our Recruitment Team.

This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.