Dispatcher

J.D. Irving, Limited; Lower Sackville; On-site; CAD 40,000 - 55,000; Full time

Job summary

J.D. Irving, Limited, located in Lower Sackville, Nova Scotia, is seeking a Dispatcher to manage daily delivery coordination. Responsibilities include communication with drivers and customers while ensuring efficient delivery schedules and load management.

The ideal candidate thrives in fast-paced environments, possesses excellent organizational skills, and is well-versed in Microsoft Office. This role is crucial in providing exceptional service to our customers.

Qualifications

• Manage multiple and changing priorities.
• Enjoy working in a fast-paced environment.
• Work well with minimal supervision and under pressure.

Responsibilities

• Communicate with drivers to ensure proper load instructions.
• Determine efficient delivery schedules.
• Maintain regular communication with customers.

Skills

Excellent people skills

Excellent computer skills

Ability to multi-task

Organizational skills

Tools

Microsoft Office

Job description

Overview

Dispatchers are responsible for the daily management of coordinating deliveries in their area. This includes communicating and working with members of our fleet, sales team, and back-end operations team to provide exceptional service to our customers. This position is for our Industrial Commercial Supplies team.

Responsibilities

• Communicate daily via phone, radio, and emails with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.
• Determines the most efficient delivery schedules, taking various factors such as driver availability, size of load, trip length, etc. into consideration.
• Work with sales team to co-ordinate customer’s delivery requests.
• Maintains regular and professional communication with the customer.
• Plan loads/runs to ensure the best time efficiency and load factor.
• Coordinate vehicle maintenance.
• Assist other dispatch/shipping staff as required during spikes in workload.
• Troubleshoot delivery problems.
• Process paperwork according to company shipping procedures.

Qualifications

• Manage multiple and changing priorities.
• Enjoy working in a fast-paced environment.
• High detail and well organized.
• Ability to multi-task and willingness to learn.
• Work well with minimal supervision, under pressure, and within time constraints in a busy environment.
• Excellent people skills.
• Excellent computer skills and familiarity with Microsoft Office.