Dispatcher

First Student; Dartmouth; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Career advancement opportunities

Positive work environment

Job summary

First Student in Dartmouth is seeking a Dispatcher who will coordinate all bus routes, ensure on-time performance, and support frontline drivers and monitors with strong communication.

This role requires 3-5 years of dispatch or terminal operations experience, a high school diploma or equivalent, basic knowledge of radio dispatch equipment, and solid computer literacy. A commitment to safety and customer service is essential.

Qualifications

• 3-5 years of dispatch or terminal operations experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• Computer literate.
• Subject to background check.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling issues to Operations Supervisor/Contract Manager.
• Acts as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-ups driver duties or performs miscellaneous clerical tasks.
• Completes assignment of special projects.
• Assists with supervision of day-to-day operations.

Skills

Communication

Customer service

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Computer literacy

Job description

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on‑time performance of routes, and counseling drivers and monitors on the front line.

Benefits

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, reports to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop‑off and pick‑up problems
• Handles back‑up driver duties or performs miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day‑to‑day operations

Dispatcher Experience and Skills Required

• 3-5 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Subject to background check

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.