Dispatcher

Riverstone Management; Duncan; On-site; CAD 32,000 - 37,000; Full time

Benefits offered by this job

Extended health and dental benefits

Job summary

Riverstone Management in Duncan, BC is seeking a Dispatcher to act as the operational hub between customers, technicians, and the office. This full-time, in-person role manages inbound communication, schedules field technicians, creates work orders, and coordinates residential installations from estimate through completion.

The ideal candidate has dispatch or admin experience, excellent communication, and strong organization.

Qualifications

• Experience in dispatch, customer service, or administrative coordination.
• HVAC/trades or field service background is an asset.
• Excellent interpersonal and phone communication skills.
• Organized, detail-oriented, able to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office; CRM experience is a plus.
• Comfortable working in a small, collaborative team.
• High school diploma or equivalent.
• Candidates from other customer-facing industries welcome.

Responsibilities

• Manage the daily and weekly technician schedule across service and install work.
• Assign and dispatch technicians based on priority, location, and skill.
• Answer inbound calls promptly and professionally, routing inquiries.
• Create complete work orders in field service software for each request.
• Coordinate residential install scheduling, sub-trades, and equipment orders.
• Conduct outbound calls to schedule maintenance visits.
• Submit equipment warranty documentation weekly.
• Communicate timelines clearly and update customers as needed.

Skills

Dispatch experience

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma

Tools

Service Fusion

ServiceTitan

Microsoft Office

CRM software

Job description

Dispatcher
Duncan, BC

Our client is the largest HVAC service and retrofit provider on Vancouver Island, and part of a fast-growing group of companies.

They are now hiring a Dispatcher to be the operational hub between customers, technicians, and the office. This is a full-time, permanent, in-person role managing inbound customer communication, scheduling and coordinating field technicians, creating accurate work orders, and coordinating residential installations from estimate through completion.

What You'll Do:

• Manage the daily and weekly technician schedule across commercial and residential service and install work

• Assign and dispatch technicians based on job priority, location, skill set, and Service Manager direction

• Answer inbound calls promptly and handle customer inquiries professionally, qualifying each request and routing it accordingly

• Create complete and accurate work orders in the field service software for every service or maintenance request

• Coordinate residential install scheduling, sub-trades, equipment ordering, and site readiness from estimate through completion

• Conduct outbound calls to the residential customer list to schedule maintenance visits

• Submit equipment warranty documentation on a weekly basis

• Communicate proactively with customers, setting clear expectations and following up when timelines change

What You Bring:

• Experience in a dispatch, customer service, or administrative coordination role, HVAC, trades, or field service background is an asset

• Excellent interpersonal and communication skills, phone-confident, professional, and clear

• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced, fluid environment

• Proficient in Microsoft Office (Outlook, Word, Excel); CRM experience is an asset

• Experience with field service management software (Service Fusion, ServiceTitan, or similar) is a strong asset, but not required

• Comfortable working in a small, collaborative team where teamwork and continuous improvement are core values

• High school diploma or equivalent required

• Candidates from other customer-facing industries (hospitality, retail, and similar) are welcome to apply, provided you are confident with computers and multitasking

Compensation & Schedule:

• $23.00 to $27.00 per hour, based on experience

• Monday to Friday, 7:30 am to 4:30 pm

• Extended health and dental benefits after 3 months

As part of the hiring process, the successful candidate will be required to complete a criminal record check.

We are only able to consider candidates who are legally eligible to work in Canada for this role.

Thank you to all applicants for their interest. At this time, those selected for the next steps will be contacted. We are an equal opportunity employer and welcome applications from all qualified candidates.