Service Dispatcher (6-month contract)

Neelands Group; Burlington; Hybrid; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off – Vacation & Sick Days

Employee Assistance Program (EAP)

Professional Development and Training

Job summary

Neelands Group in Burlington, Ontario is seeking a friendly, professional Service Dispatcher on a 6-month contract. Reporting to the Service Operations Manager, you will coordinate and dispatch service calls to technicians, update customers, and support shipping/receiving in a fully in-office role.

The ideal candidate excels in communication, customer service, and teamwork, with strong organizational and multitasking abilities.

Qualifications

• Friendly and professional approach to customers and technicians
• Excellent communication and customer service abilities
• Self-starter able to work independently and in a team
• Flexible under pressure and able to multitask
• Strong organizational and prioritization skills
• Keen attention to detail
• Proficient with Microsoft Office Suite
• Experience with Great Plains is a plus

Responsibilities

• Coordinate and dispatch service calls to Service Technicians
• Provide timely updates to customers and internal teams
• Support shipping and receiving activities
• Perform accurate data entry in in-house systems and portals
• Log service information and ensure up-to-date status
• Reconcile work orders to timecards
• Assist with payroll and service invoicing preparation
• Utilize GPS software for reporting
• Assist technicians with service IDs and purchase orders
• Arrange for equipment shipping and receiving packages

Skills

Customer service

Communication

Organization

Time management

Teamwork

Problem solving

Attention to detail

Adaptability

Tools

Microsoft Office

Great Plains

Job description

Posted Thursday, August 20, 2026 at 4:00 AM

Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and HVAC design, installation, and service offerings to Supermarkets as well as Commercial and Industrial markets across North America. We are a leader in advanced refrigeration technologies and state of the art products, offering turnkey solutions for new construction, retrofits for existing facilities, system controls, HVAC services, and sustainable energy services.

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.

Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

The Position:

Neelands is seeking a friendly, professional, and customer-focused Service Dispatcher (6-month contract) to join our team in Burlington, Ontario. Reporting to the Service Operations Manager, this role is responsible for coordinating and dispatching service calls to Service Technicians, providing timely customer updates, supporting shipping and receiving activities, and performing accurate data entry.

This 6-month contract position offers the potential for extension based on business needs. The ideal candidate is an excellent communicator who thrives in a fast-paced environment, delivers outstanding customer service, and enjoys building positive relationships with both customers and technicians. This is a fully in-office position based in Burlington, Ontario. The salary range for this role is $48,000 - $60,000, commensurate with skills, experience, qualifications, and other market and business considerations.

Responsibilities:

• Helping customers with their day-to-day requirements
• Answering customer calls for refrigeration or HVAC service
• Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
• Resolving inquiries and communicating information to Service Technicians
• Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
• Reconciling work orders to timecards
• Checking paperwork to assist in preparing for payroll and Service invoicing
• Effective use of GPS software including running reports
• Assisting internal departments with inquiries
• Assisting technicians with both service IDs and Purchase Orders
• Arranging for shipping of equipment and parcels as needed
• Receiving packages and mail as needed
• Reporting duties related to service operations
• Clerical responsibilities as required
• Special projects and other duties as required

Qualifications:

• A friendly and professional approach to dealing with both customers and technicians
• Excellent communication and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• Fully proficient with Microsoft Office Suite
• Ability to adapt to and learn software; experience with Great Plains would be considered an asset

What you Bring to the Team:

• A friendly and professional approach to dealing with customers
• Excellent communication skills and customer service abilities
• A self-starter who is highly effective working independently and within a team
• Flexibility, along with the ability to operate well under pressure
• Ability to perform in a high pressure, time-sensitive environment
• Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
• A keen attention to detail
• Paid Time Off – Vacation & Sick Days
• Employee Assistance Program (EAP)
• Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.

Neelands is an equal opportunity employer.

Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.