Service Dispatcher

Houle; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible work arrangements

RRSP matching

Health and wellness reimbursements

Competitive vacation policy

Job summary

Houle in Burnaby is seeking a Service Dispatcher to lead the field service team, ensuring efficient operations while connecting clients with electricians.

The ideal candidate has 3+ years in similar roles, excellent communication and organizational skills, and a commitment to customer service. This position offers a salary range of $50,000-$60,000 annually, reflective of experience.

Qualifications

• 3+ years' experience in coordinating technician schedules and dispatching service calls.
• Experience with tracking, billing, and reporting.
• Basic electrical or construction knowledge is an asset.

Responsibilities

• Receive/Respond to customer service inquiries via phone and email.
• Conduct initial assessments of service requests and gather relevant information.
• Prioritize incoming service requests and effectively schedule service technicians.

Skills

Customer service skills

Organizational skills

Communication skills (English)

Scheduling experience

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Service management software

Job description

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About This Role

We are recruiting for a Service Dispatcher to join our Service Division at our Burnaby office. Here's how your role will strengthen our team.

We are seeking an organized and resourceful Service Dispatcher to lead our field service team. You will be the central hub connecting our clients with our field electricians, ensuring our daily operations run safely, efficiently, and on schedule.

Your Responsibilities

• Receive/Respond to customer service inquiries via phone and email, coordinating requests for service and support
• Conduct initial assessments of service requests, gather relevant information, and collaborate with internal teams to identify appropriate solutions
• Prioritize incoming service requests and effectively schedule and dispatch service technicians
• Create and manage work orders, and support the invoicing process to ensure accurate and timely billing
• Monitor service reports and customer documentation to ensure timely completion and compliance with company standards
• Deliver exceptional customer service through proactive communication, ongoing support, and follow-up
• Coordinate with customers and site contacts to facilitate scheduling, service execution, and work order completion
• Ensure adherence to established processes, procedures, and service standards
• Maintain accurate filing systems, document control, and assist with office and operational supply orders

Your Experience And Skills

• High School Diploma or equivalent
• 3+ years' experience in a similar role coordinating technician schedules and dispatching service calls
• Experience with tracking, billing, and reporting
• Excellent computer skills in MS Office (Word, Outlook, Excel, etc.)
• Prior experience using service management software or similar software is an asset
• Understanding of service operations and life cycle is an asset
• Extremely organized work habits, patient, and customer service focused
• Superior written and verbal English communication skills
• Natural, confident ability and positive attitude
• Flexible with the proven ability to multitask in a changing, fast-paced environment
• Basic electrical or construction knowledge is an asset

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, recognized Best Workplaces for Women, and one of Canada's Best Managed companies, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We embrace work-life balance and offer flexible work arrangements including hybrid work options for eligible roles, and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbq, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary

Salary range: $50,000-$60,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Please visit https://www.houle.ca/careers and click on the listing for Service Dispatcher. The opportunity will remain open until it has been filled.

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Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.