Dispatch Operator- Full-Time - Government of Ontario Office

Paladin Security; Toronto; Hybrid; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Daily pay available

Free uniforms

License reimbursement

Job summary

Paladin Security seeks a Dispatch Centre Operator for the Government of Ontario Office in Toronto. This full-time role involves overseeing a state-of-the-art healthcare Control Centre, monitoring multiple security systems, handling dispatch duties, and coordinating staff deployment.

The position requires CPR/First Aid Level C, 2+ years of security experience, English proficiency, and work authorization in Canada. Training in UOF/MOAB can be provided with a 6-month commitment.

Qualifications

• CPR and First Aid Certification Level C required.
• Vulnerable Sector Check required upon hire.
• Proficient in English (oral and written).
• Minimum 2 years of security experience required.
• Diploma in Justice studies/police foundations is an asset.
• Legally authorized to work in Canada.
• Must provide Use of Force (UOF) and MOAB certifications or opt into Paladin training with 6-month commitment.

Responsibilities

• Monitor and operate access control, CCTV, fire and life safety systems.
• Make emergency overhead announcements.
• Answer phones and dispatch calls.
• Assist in tracking and deployment of security staff.
• Handle dispatch duties including incident call taking.
• Liaise with visitors, clients and staff.
• Issue and manage facility keys and ID/access cards and badges.

Skills

Customer service

Communication

English proficiency

Supervisory experience

Education

Diploma in Justice studies/police foundations

Tools

CCTV systems

Access control systems

Job description

Dispatch Operator- Full-Time - Government of Ontario Office(Paladin Security)

Position: Security Operations Dispatch Centre Operator

City: Toronto

Status: Full-Time

Hours: Monday-Friday 2300-0700

Pay Rate: $23.34/Hr

Internal Opening Date: September 23rd 2026

External Closing Date: October 9th 2026

Job Description:

In this key role, you will oversee a state of the art healthcare Control Centre. Your role will include the following:

• Monitor and operate numerous systems including, access control, CCTV, fire and life safety
• Make emergency overhead announcements
• Answer Telephones and dispatch calls
• Assist in tracking and deployment of security staff
• Handle a variety of dispatch duties including incident call taking
• Liaise with visitors, clients and staff
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges
• Excellent deportment, customer service and presentable – Public facing/front facing position
• Working knowledge of CCTV, access control systems
• Experience in a supervisory role and dispatching preferred

This site is a Government of Ontario Building.

Qualifications:

• Valid CPR and First Aid Certification Level C (WSIB approved provider)
• Vulnerable Sector Check - to be completed upon hire
• Proficient in English (both oral and written)
• Must have a minimum 2 years of experience in security
• Diploma in Justice studies/police foundations is considered an asset.
• Legally authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays