Dispatch

WQS Non-Destructive Testing; Edmonton; On-site; CAD 52,000 - 72,000; Full time

Job summary

WQS Group in Edmonton is seeking a Dispatch professional to coordinate technician scheduling and deployment for client projects. You will partner with Operations, Project Leaders, technicians, and clients to ensure the right people are on the right projects and in the right place.

The role involves managing technician schedules, onboarding requirements, and responding to changing project needs, including evenings and weekends as needed. Familiarity with NDT or industrial environments is an asset.

Qualifications

• 3–5 years of experience in dispatch, scheduling, coordination or a related role.
• Strong organizational and time management skills in a fast-paced environment.
• Excellent communication with technicians, clients and internal teams.
• Ability to adapt to changing schedules and operational priorities.

Responsibilities

• Coordinate the daily scheduling and dispatch of technicians based on qualifications and project requirements.
• Work with Operations and Project Leaders to assess availability and prioritize resources.
• Maintain technician schedules, availability, forecasting and utilization.
• Support mobilization/demobilization by sharing schedules and site details.
• Act as a central contact for dispatch inquiries from technicians, clients and teams.
• Respond to scheduling challenges and escalate issues when needed.
• Support onboarding and staffing activities and maintain qualified technician records.
• Monitor workloads to support wellbeing and compliance with employment standards.
• Maintain dispatch records and utilization metrics; provide after-hours support when required.

Skills

Dispatch coordination

Scheduling

Time management

Communication

Problem-solving

Microsoft Office

Scheduling software

Team collaboration

Education

High school diploma

Business/Operations education asset

Tools

Microsoft Office Suite

Scheduling software

Job description

WQS Group is searching for someone to join our team in the Dispatch role!

Working in Dispatch, you will play an important role in coordinating the scheduling and deployment of technicians to client projects. You will work closely with Operations, Project Leaders, technicians, and clients to help ensure the right people are scheduled for the right projects and are in the right place at the right time. You will be responsible for managing technician schedules, supporting mobilization and demobilization, monitoring availability and utilization, coordinating onboarding requirements, and responding to changing project needs. If you are an organized, solutions-focused professional who thrives in a fast-paced environment, we encourage you to.

What You Will Do

• Coordinate the daily scheduling and dispatch of technicians based on qualifications, certifications, availability, and project requirements.
• Work closely with Operations and Project Leaders to assess technician availability, prioritize resources, and ensure projects are adequately staffed.
• Maintain and monitor technician schedules, availability, forecasting, and utilization while proactively adjusting assignments as project needs change.
• Support technician mobilization and demobilization by communicating schedules, site details, reporting requirements, orientations, and other relevant information.
• Act as a central point of contact for dispatch-related inquiries from technicians, clients, and internal teams, providing timely and professional communication.
• Respond to scheduling challenges, delays, and urgent client requests while identifying solutions and escalating issues to management when required.
• Support technician onboarding, recruitment, and staffing activities, including maintaining records of qualified technicians available for deployment.
• Monitor technician workloads and scheduling considerations to support employee wellbeing, operational requirements, and compliance with applicable employment standards.
• Maintain accurate dispatch records, schedules, and technician availability while tracking key dispatch information and utilization metrics.
• Provide dispatch and operational support outside of regular business hours when required, including evenings and weekends.

What You Will Bring

• 3–5 years of experience in dispatch, scheduling, coordination, or a related role, preferably within industrial or technical services.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills with the ability to work effectively with technicians, clients, and internal teams.
• Strong problem-solving and decision-making skills, particularly when managing changing schedules and operational priorities.
• Ability to adapt quickly and remain organized under pressure.
• Strong computer skills, including Microsoft Office and scheduling or dispatch software.
• Ability to work collaboratively across departments, particularly with Operations.
• Familiarity with NDT, Rope Access, technician qualifications, and industrial service environments is considered a strong asset.
• High school diploma or equivalent required; post-secondary education in business administration, operations, or a related field is considered an asset.
• Flexibility to provide on-call support, including evenings and weekends, as required.

What WQS Will Do For You

• Provide a competitive compensation package and comprehensive employee benefits package.
• Employer-funded training and a commitment to professional development opportunities.
• Foster a positive and challenging work environment with performance-based accelerated advancement.
• Give back to the communities that we operate in by providing community support.