Dispatch Coordinator – Edmonton, AB

DSL Inc; Edmonton; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Health Spending Account

Advancement opportunities

Job summary

DSL Inc. is seeking a detail-oriented Dispatch Coordinator in Edmonton to plan and manage technician workloads, ensuring efficient service delivery while keeping customers and leadership aligned.

This role involves prioritizing dispatch calls, scheduling service visits, and coordinating resources to meet commitments. The ideal candidate has 1–3 years in dispatch or related operations, strong communication skills, and solid organizational abilities.

Qualifications

• 1–3 years of dispatch or similar operations experience.
• Proficient with MS Excel, Outlook and Teams.
• Strong communication and listening skills.
• Excellent problem-solving abilities in a fast-paced environment.
• Highly organized with excellent multitasking capabilities.

Responsibilities

• Plan and manage technician workloads and service delivery.
• Schedule and coordinate service calls to meet customer expectations.
• Balance daily/weekly technician workloads and adjust in real time.
• Coordinate preventive maintenance and schedule brush-related tasks.
• Ensure technicians have job details, parts and customer information.
• Resolve scheduling conflicts with service, parts and leadership teams.
• Maintain accurate technician schedules including leave and coverage.
• Communicate with customers to confirm appointments and provide updates.
• Support parts coordination and training scheduling for technicians.
• Adapt quickly to changing field conditions while maintaining service continuity.

Skills

Dispatch experience

MS Excel/Outlook/Teams

Communication skills

Problem solving

Organizational skills

Job description

What we offer:

• RRSP matching program or Health Spending Account *Eligibility-based benefits
• Strong culture built on trust, accountability, and teamwork
• Clear opportunities for advancement within the service organization

Reporting to the Director of Service, the Dispatch Coordinator is responsible for planning and managing technician workloads, ensuring efficient service delivery while keeping technicians, customers, and leadership aligned.

What You’ll Do

• Manage and prioritize the dispatch call board, assigning work based on technician skill, territory, and service urgency
• Schedule and coordinate service calls to meet customer expectations and priority commitments
• Build and balance daily and weekly technician workloads, adjusting in real time
• Coordinate preventive maintenance (PM) and Brush Butler schedules
• Ensure technicians are prepared with job details, parts, and customer information
• Resolve scheduling conflicts in collaboration with service, parts, and leadership teams
• Maintain technician schedules including vacation, travel, on-call, and time-off coverage
• Communicate with customers to confirm appointments and provide service updates
• Support parts coordination and technician training scheduling
• Adapt quickly to changing field conditions while maintaining service continuity

Responsibilities may evolve as the role and service operation grow.

Your Impact

This role is for a detail-oriented dispatcher with strong communication skills who thrives in a fast-paced environment and ensures service excellence by balancing priorities and resolving conflicts.

What We’re Looking For:

• 1 – 3 years of experience in dispatch or a similar operations role
• Proficient with computers and Microsoft applications, including Excel, Outlook, and Teams
• Strong communication and listening for understanding
• Excellent problem-solving skills in a fast-paced environment
• Highly organized with the ability to multitask effectively
• Effectively manage and de-escalate conflicts calmly and professionally
• Flexible and adaptable to changing schedules, priorities, and service demands
• Builds relationships with team members and customers
• Self-motivated and able to work independently

If you enjoy owning outcomes, improving processes, and being trusted to make smart operational decisions – this role is for you. Learn more at www.dslinc.com .

Subject: Dispatch Coordinator – Edmonton

*Only candidates selected for an interview will be contacted.