Disability Advisor

wcbalberta; Edmonton; On-site; CAD 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

WCB Alberta in Edmonton seeks a Disability Advisor to help minimize the impact of workplace injuries by coordinating wellness, ergonomics, and early intervention. You will assess illnesses/injuries, determine appropriate supports, and work with teams to return employees to work safely.

The role requires 3+ years in disability management, strong communication, and the ability to manage a caseload in a high-volume setting. Hybrid work options are available, with salary in a competitive range.

Qualifications

• Undergraduate degree or diploma in a related field (Social Sciences, Rehabilitation, etc.).
• Experience in caseload management and/or bodily injury insurance claims is preferred.
• 3+ years in disability management or related field.
• Ability to work independently in a high-volume environment.
• Strong communication and investigation skills are required.

Responsibilities

• Obtain and assess information regarding an employee's illness or injury from medical providers for safe return to work.
• Determine required support and appropriate modified work on day of illness/injury.
• Work with employees, supervisors and health professionals to ensure care and support.
• Maintain caseload and documentation for short-term, non-complex cases and routine inquiries.
• Build trust with clients and collaborate with stakeholders.
• Educate employees and leaders on short-term leave processes.
• Negotiate modified work with employees and leaders as needed.
• Assess transfers for complex cases.
• Arrange equipment or home supports as needed.
• Back up for ergonomic assessments and HSEC coordination.
• Contact employees at leaders' requests to offer support.
• Track and update spreadsheets and databases.

Skills

Caseload management

Communication skills

Investigation skills

Decision making

Interpersonal skills

Customer service

Time management

Teamwork

Education

Undergraduate Degree/Diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title: Disability Advisor

Job Type: Temporary Long Term (Fixed Term) / Full time

Job Location: Edmonton, Alberta

Disability Advisor

Corporate Wellness

Edmonton, Alberta

Temporary 1 year, Full-Time position with the possibility of extension

People are at the heart of everything we do (or different proposition from above listing).

If you value service, care, excellence, trust and fairness, you'll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province's Workers' Compensation Act , WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you'll make a difference:

Do you have the passion to help people? Are you dedicated to promoting wellness, ergonomics and early intervention? Do you want to be part of an organization that is committed to the health and well-being of its employees? If so, this may be the opportunity for you! We are currently looking for a dynamic, self-starter to join our Corporate Wellness team. Every day, we work hard to make a positive difference in the lives of our customers. At WCB-Alberta, you too can make a difference.

Your responsibilities:

• Obtain and assess all relevant information regarding an employee's illness or injury from the appropriate medical providers until we have a safe and successful return to work.
• The Disability Advisor is required to determine appropriate support required as well as appropriate modified work to be offered to that employee on the day notified of illness/injury in support of our duty to accommodate.
• Work closely with employees, supervisors and health professionals to ensure that employees are receiving the care, treatment and support needed.
• Maintain a caseload and all incoming documentation to clients on short-term, non-complex cases and managing routine inquiries or emerging issues.
• Build and establish trust with clients quickly and work collaboratively
• Educate employees and leaders in the process of short-term leave
• Negotiate modified work with employees and leaders, as necessary
• Assess when/if appropriate to transfer claims for more complex management
• Arrange for any equipment or at home supports for employees
• Act as back up for ergonomic assessments and the Health, Safety and Environmental Coordinator
• Contact employees per requests of leaders to offer support
• Track and update various spreadsheets and databases by connecting with business areas and disability managers
• Act as a contact for Canada Life to send letters and documentation and ensure that pertinent information is forwarded to the Disability Manager or Total Compensation

Your experience and skills:

• Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation or related degree.
• Considerable experience in caseload management and/or bodily injury insurance claims.
• At least 3 years of experience in disability management, a claims environment, insurance, rehabilitation or other related field.
• Candidates must be able to work independently in a high-volume work environment.
• Demonstrated exceptional communication and investigation skills are required.
• Solid proven decision-making skills.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to build internal and external stakeholder relationships
• Strong interpersonal, communication and customer service skills are required for success in the role
• Ability to deal with all customers (internal/external) in friendly and diplomatic manner with the utmost respect for confidentiality.
• Experience with MS Office (Word, Excel, Power Point) is required.
• Some experience in interpretation/application of policy and/or legislation.
• Demonstrated time management, team skills and decision-making ability.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary: $61,080.00 to $71,812.00 per annum (Salary Grade 8)

Successful candidate must resi