Disability Advisor

Workers' Compensation Board - Alberta; Edmonton; On-site; CAD 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid work opportunities

Competitive salary

Job summary

The Disability Advisor role at Workers' Compensation Board - Alberta is a temporary, full-time position based in Edmonton. You will assess information regarding illness or injury and coordinate safe return-to-work plans, while maintaining caseloads and documentation for short-term cases.

You will collaborate with employees, supervisors and health professionals to ensure care and support, educate on short-term leave, negotiate modified duties, and support complex transfers when needed.

Qualifications

• Undergraduate degree or diploma in social sciences, rehabilitation, or related field.
• Significant experience in caseload management or bodily injury insurance claims.
• At least 3 years in disability management or related field.
• Ability to work independently in a high-volume environment.
• Strong communication and investigation skills.
• Solid decision-making abilities.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to build internal and external stakeholder relationships.
• Experience with MS Office (Word, Excel, PowerPoint).
• Policy interpretation and application experience.

Responsibilities

• Obtain and assess all relevant information regarding an employee’s illness or injury from the appropriate medical providers until we have a safe and successful return to work.
• Determine appropriate support required as well as appropriate modified work to be offered to that employee on the day notified of illness/injury in support of our duty to accommodate.
• Work closely with employees, supervisors and health professionals to ensure that employees are receiving the care, treatment and support needed.
• Maintain a caseload and all incoming documentation to clients on short-term, non-complex cases and managing routine inquiries or emerging issues.
• Build and establish trust with clients quickly and work collaboratively
• Educate employees and leaders in the process of short-term leave
• Negotiate modified work with employees and leaders, as necessary
• Assess when/if appropriate to transfer claims for more complex management
• Arrange for any equipment or at home supports for employees
• Act as back up for ergonomic assessments and the Health, Safety and Environmental Coordinator
• Contact employees per requests of leaders to offer support
• Track and update various spreadsheets and databases by connecting with business areas and disability managers
• Act as a contact for Canada Life to send letters and documentation and ensure that pertinent information is forwarded to the Disability Manager or Total Compensation

Skills

Communication skills

Time management

Interpersonal skills

Customer service

MS Office suite

Independent work

Decision-making

Collaboration

Education

Undergraduate Degree/Diploma in Social Sciences or Rehab

Tools

MS Office Suite

Medical terminology knowledge

Job description

Job Title: Disability Advisor

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Type: Temporary Long Term (Fixed Term) / Full time

Job Location: Edmonton, Alberta

Disability Advisor Corporate Wellness Edmonton, Alberta Temporary 1 year, Full-Time position with the possibility of extension People are at the heart of everything we do. If you value service, care, excellence, trust and fairness, you'll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

• Obtain and assess all relevant information regarding an employee’s illness or injury from the appropriate medical providers until we have a safe and successful return to work.


• The Disability Advisor is required to determine appropriate support required as well as appropriate modified work to be offered to that employee on the day notified of illness/injury in support of our duty to accommodate.


• Work closely with employees, supervisors and health professionals to ensure that employees are receiving the care, treatment and support needed.


• Maintain a caseload and all incoming documentation to clients on short-term, non-complex cases and managing routine inquiries or emerging issues.


• Build and establish trust with clients quickly and work collaboratively


• Educate employees and leaders in the process of short-term leave


• Negotiate modified work with employees and leaders, as necessary


• Assess when/if appropriate to transfer claims for more complex management


• Arrange for any equipment or at home supports for employees


• Act as back up for ergonomic assessments and the Health, Safety and Environmental Coordinator


• Contact employees per requests of leaders to offer support


• Track and update various spreadsheets and databases by connecting with business areas and disability managers


• Act as a contact for Canada Life to send letters and documentation and ensure that pertinent information is forwarded to the Disability Manager or Total Compensation

Your experience and skills:

• Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation or related degree.


• Considerable experience in caseload management and/or bodily injury insurance claims.


• At least 3 years of experience in disability management, a claims environment, insurance, rehabilitation or other related field.


• Candidates must be able to work independently in a high-volume work environment.


• Demonstrated exceptional communication and investigation skills are required.


• Solid proven decision-making skills.


• Familiarity with medical or rehabilitative terminology is an asset.


• Ability to build internal and external stakeholder relationships.


• Strong interpersonal, communication and customer service skills are required for success in the role.


• Ability to deal with all customers (internal/external) in friendly and diplomatic manner with the utmost respect for confidentiality.


• Experience with MS Office (Word, Excel, Power Point) is required.


• Some experience in interpretation/application of policy and/or legislation.


• Demonstrated time management, team skills and decision-making ability.

What we offer:

• We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance.


• Salary: $61,080.00 to $71,812.00 per annum (Salary Grade 8)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required.

This position is temporary for a period of up to one year with the possibility of extension or permanency.

Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date: August 20, 2026

We thank all applicants for their interest; however, only candidates selected for a pre-interview video will be contacted.

At WCB-Alberta, people are at the heart of everything we do. As one of Alberta’s Top Employers, we're committed to providing an inclusive, equitable workplace where all qualified persons can thrive. We're a not-for-profit organization that serves as a neutral administrator of the workers' compensation system for the province. Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job. At WCB-Alberta, you too can make a difference. WCB-Alberta is recognized as one of Alberta's Top 85 Employers for 2026!