Employer Account Services Representative I

Workers' Compensation Board - Alberta; Edmonton; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work opportunities

Comprehensive benefits package

Job summary

Workers' Compensation Board - Alberta is hiring an Employer Account Services Representative I to support employers from Edmonton or Calgary. You’ll triage emails, update addresses, process refunds, and generate letters using Content Manager or PAM, and handle data entry for annual returns.

A high school diploma with 1–3 years office experience, sharp attention to detail, and excellent customer service are required.

Qualifications

• High School diploma with 1 to 3 years office experience.
• Alberta Personal Property Registrar accreditation would be an asset.
• High degree of accuracy and attention to detail.
• Exceptional customer service skills.
• Demonstrated time management, priority setting, organizational and problem-solving skills.
• Highly effective in multitasking environment with ability to handle large volume of work.
• Aptitude for technical learning or already established skills in PC applications such as PAM, Peoplesoft, eCO Right fax and Image Ability to work with minimal supervision.

Responsibilities

• Triage and manage incoming shared email boxes.
• Locate new addresses and contact information for return mail.
• Process credit refunds and Pre-Authorized Debit information.
• Generate various letters using Content Manager or within PAM.
• Perform data entry of Employer Annual Returns / Applications.
• Print and send various employer reports and letters.
• Complete ROADS, Personal Property Registry Electronic System (APPRES) and Corporate Registry Systems (CORES) searches.
• File and discharge liens as requested by senior representatives.
• Process Account Maintenance transactions including termination of personal coverage on delinquent accounts.
• Make outbound calls to clarify simple information.
• Identify process and service improvements.

Skills

Customer service

Attention to detail

Time management

Multitasking

Problem solving

Education

High School diploma

Alberta Personal Property Registrar (asset)

Tools

PAM

Peoplesoft

eCO

Right fax

Image

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title: Employer Account Services Representative I
Job Type: Temporary Long Term (Fixed Term) / Full time
Job Location: Edmonton, Alberta or Calgary, Alberta
Temporary, Full-Time Position

People are at the heart of everything we do. If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Your Employer Account Services Representative I responsibilities

• Triage and manage incoming shared email boxes
• Locate new addresses and contact information for return mail
• Process credit refunds and Pre-Authorized Debit information
• Generate various letters using Content Manager/or within PAM
• Perform data entry of Employer Annual Returns / Applications
• Print and send various employer reports and letters
• Complete ROADS, Personal Property Registry Electronic System (APPRES) and Corporate Registry Systems (CORES) searches
• File and discharge liens as requested by senior representatives
• Process Account Maintenance transactions including termination of personal coverage on delinquent accounts
• Make outbound calls to clarify simple information
• Identify process and service improvements

Your experience and skills

• High School diploma with 1 to 3 years office experience
• Accreditation with Alberta Personal Property Registrar would be an asset
• High degree of accuracy and attention to detail
• Exceptional customer service skills
• Demonstrated time management, priority setting, organizational and problem-solving skills
• Highly effective in multitasking environment with ability to handle large volume of work
• Aptitude for technical learning or already established skills in PC applications such as PAM, Peoplesoft, eCO Right fax and Image Ability to work with minimal supervision Reliability is critical and you must be able to work between the hours of 8:00 a.m. to 4:45 p.m., Monday to Friday with occasional shift changes

What we offer

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance.

Take the next great step in your career and help us change lives.

Salary: $47,575 to $51,675 per annum (Salary Grade 4)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton or Calgary office as required.

This position is temporary for a period of up to 6 months with the possibility of extension or permanency.

Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.

Equal opportunity is provided in employment, promotions and wages.

Closing Date: August 24, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. At WCB-Alberta, people are at the heart of everything we do. As one of Alberta’s Top Employers, we’re committed to providing an inclusive, equitable workplace where all qualified persons can thrive. We’re a not-for-profit organization that serves as a neutral administrator of the workers' compensation system for the province. Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job. WCB-Alberta is recognized as one of Alberta's Top 85 Employers for 2026!