Disability Advisor

WCB Alberta; Edmonton; Hybrid; CAD 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Security clearance may be required

Job summary

WCB Alberta in Edmonton, Alberta is seeking a Disability Advisor for a temporary one-year, full-time role to support staff with illnesses or injuries and to coordinate safe return-to-work plans. You will manage a caseload, gather medical information, arrange appropriate modified work, and collaborate with health professionals, supervisors and employees while maintaining strict confidentiality.

A degree or diploma and at least three years in disability management are required; strong

Qualifications

• Caseload management experience in disability or claims environment.
• At least 3 years in disability management or related field.
• Ability to work independently in a high-volume setting.

Responsibilities

• Obtain and assess information regarding illness or injury from medical providers to enable safe return to work.
• Determine appropriate support and modified work to offer on notification of illness/injury.
• Work with employees, supervisors and health professionals to ensure care and support.
• Maintain a caseload and document management for short-term, non-complex cases.
• Build trust with clients and educate employees and leaders in short-term leave processes.
• Negotiate modified work with employees and leaders as needed.
• Assess transfers for more complex claims when appropriate.
• Arrange equipment or home supports and back up ergonomic assessments.
• Track and update spreadsheets and coordinate with disability managers.

Skills

Communication skills

Caseload management

Decision making

Time management

Interpersonal skills

Customer service

Confidentiality

MS Office

Education

Undergraduate degree

Related degree / diploma

Tools

MS Office

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Disability AdvisorJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaDisability AdvisorCorporate WellnessEdmonton, AlbertaTemporary 1 year, Full-Time position with the possibility of extensionPeople are at the heart of everything we do (or different proposition from above listing).If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.How you’ll make a difference:Do you have the passion to help people? Are you dedicated to promoting wellness, ergonomics and early intervention? Do you want to be part of an organization that is committed to the health and well-being of its employees? If so, this may be the opportunity for you! We are currently looking for a dynamic, self-starter to join our Corporate Wellness team. Every day, we work hard to make a positive difference in the lives of our customers. At WCB-Alberta, you too can make a difference.The Disability Advisor will have exceptional communication and relationship building skills, to work closely with employees and their leaders to assess and deliver appropriate support and services to injured or ill employees.Your responsibilities:Obtain and assess all relevant information regarding an employee’s illness or injury from the appropriate medical providers until we have a safe and successful return to work.The Disability Advisor is required to determine appropriate support required as well as appropriate modified work to be offered to that employee on the day notified of illness/injury in support of our duty to accommodate.Work closely with employees, supervisors and health professionals to ensure that employees are receiving the care, treatment and support needed.Maintain a caseload and all incoming documentation to clients on short-term, non-complex cases and managing routine inquiries or emerging issues.Build and establish trust with clients quickly and work collaborativelyEducate employees and leaders in the process of short-term leaveNegotiate modified work with employees and leaders, as necessaryAssess when/if appropriate to transfer claims for more complex managementArrange for any equipment or at home supports for employeesAct as back up for ergonomic assessments and the Health, Safety and Environmental CoordinatorContact employees per requests of leaders to offer supportTrack and update various spreadsheets and databases by connecting with business areas and disability managersAct as a contact for Canada Life to send letters and documentation and ensure that pertinent information is forwarded to the Disability Manager or Total CompensationYour experience and skills:Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation or related degree.Considerable experience in caseload management and/or bodily injury insurance claims.At least 3 years of experience in disability management, a claims environment, insurance, rehabilitation or other related field.Candidates must be able to work independently in a high-volume work environment.Demonstrated exceptional communication and investigation skills are required.Solid proven decision-making skills.Familiarity with medical or rehabilitative terminology is an asset.Ability to build internal and external stakeholder relationshipsStrong interpersonal, communication and customer service skills are required for success in the roleAbility to deal with all customers (internal/external) in friendly and diplomatic manner with the utmost respect for confidentiality.Experience with MS Office (Word, Excel, Power Point) is required.Some experience in interpretation/application of policy and/or legislation.Demonstrated time management, team skills and decision-making ability.What we offer:We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee HandbookSalary: $61,080.00 to $71,812.00 per annum (Salary Grade 8)Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.Interested candidates, please apply online by submitting a cover letter and resume to Careers - WCB Alberta.Closing Date: August 20, 2026We thank all applicants for their interest; however, only candidates selected for a pre-interview video will be contacted.