Employer Account Services Representative I

wcbalberta; Edmonton; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work opportunities

Job summary

WCB-Alberta in Edmonton and Calgary seeks an Employer Account Services Representative I to support employers and internal teams in a high-volume, data-driven environment. You will triage emails, update records, process refunds and debits, and generate letters using Content Manager or PAM.

The role requires a high school diploma and 1–3 years of office experience, with a strong emphasis on accuracy and customer service.

Qualifications

• High School diploma and 1–3 years of office experience.
• Accreditation with Alberta Personal Property Registrar would be an asset.
• High degree of accuracy and attention to detail.
• Exceptional customer service skills.
• Time management, priority setting, organizational and problem-solving skills.
• Ability to multitask in a high-volume environment.
• Experience with PAM/PeopleSoft/eCO Right fax/Image is an asset.

Responsibilities

• Triage and manage incoming shared email boxes.
• Locate new addresses and contact information for return mail.
• Process credit refunds and Pre-Authorized Debit information.
• Generate letters using Content Manager or PAM.
• Perform data entry of Employer Annual Returns/Applications.
• Print and send employer reports and letters.
• Complete ROADS, APPRES, and CORES searches; file and discharge liens as requested.
• Process Account Maintenance transactions including termination of personal coverage on delinquent accounts.
• Make outbound calls to clarify simple information.
• Identify processes and service improvements.

Skills

Customer service

Multitasking

Data entry

Attention to detail

Time management

Communication

Education

High School diploma

Tools

PAM

PeopleSoft

eCO Right fax

Image

Job description

Employer Account Services Representative I

Job Title: Employer Account Services Representative I

Job Type: Temporary Long Term (Fixed Term) / Full time

Job Location: Edmonton, Alberta (also Calgary, Alberta)

People are at the heart of everything we do.

If you value service, care, excellence, and fairness, you'll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province's Workers' Compensation Act , WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you'll make a difference

Do you excel at providing exceptional customer service? Do you thrive in a busy and demanding team environment with a large workload? If so, the Employer Account Services Representative I opportunity will appeal to you. As part of the Employer Account Services team, you will provide support to various members within Employer Account Services and to employers. You must be able to work within a high volume and technical environment.

Your Employer Account Services Representative I responsibilities:

• Triage and manage incoming shared email boxes
• Locate new addresses and contact information for return mail
• Process credit refunds and Pre-Authorized Debit information
• Generate various letters using Content Manager/or within PAM
• Perform data entry of Employer Annual Returns / Applications
• Print and send various employer reports and letters
• Complete ROADS, Personal Property Registry Electronic System (APPRES) and Corporate Registry Systems (CORES) searches. File and discharge liens as requested by senior representatives
• Process Account Maintenance transactions including termination of personal coverage on delinquent accounts
• Make outbound calls to clarify simple information
• Identify process and service improvements

Your experience and skills:

• High School diploma with 1 to 3 years office experience
• Accreditation with Alberta Personal Property Registrar would be an asset
• High degree of accuracy and attention to detail
• Exceptional customer service skills
• Demonstrated time management, priority setting, organizational and problem-solving skills
• Highly effective in multitasking environment with ability to handle large volume of work
• Aptitude for technical learning or already established skills in PC applications such as PAM, Peoplesoft, eCO Right fax and Image
• Ability to work with minimal supervision
• Reliability is critical and you must be able to work between the hours of 8:00 a.m. to 4:45 p.m., Monday to Friday with occasional shift changes

What we offer:

• We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook
• Salary: $47,575 to $51,675 per annum (Salary Grade 4)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton or Calgary office as required. This position is temporary for a period of up to 6 months with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Please note, as part of the recruitment process, candidates selected to move forward may be required to complete a skills assessment and/or pre-interview video.

Closing Date: August 24, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.