Disability Advisor

WCB-Alberta; Edmonton; On-site; CAD 61,000 - 72,000; Full time

Benefits offered by this job

Hybrid work opportunities

Competitive salary

Benefits package

Job summary

WCB-Alberta in Edmonton, Alberta, seeks a Disability Advisor to support employees with illness or injury, assess accommodations, and coordinate return-to-work plans. The role focuses on strong communication, caseload management, and collaboration with health professionals and leaders.

This temporary long-term, full-time position offers hybrid work options and a competitive benefits package within a mission-driven organization dedicated to workplace health and safety.

Qualifications

• Undergraduate degree or diploma required, preferably in social sciences, rehabilitation or related field.
• Significant caseload management experience and/or bodily injury insurance claims.
• Minimum 3 years in disability management, claims or rehabilitation.
• Ability to work independently in a high-volume environment.
• Strong communication and investigation skills required.

Responsibilities

• Obtain and assess information about an employee’s illness or injury from medical providers.
• Determine required support and modified work on the day of notification.
• Collaborate with employees, supervisors and health professionals to ensure appropriate care and support.
• Maintain caseloads and documentation for short-term, non-complex cases.
• Build trust with clients quickly and work collaboratively.
• Educate employees and leaders on short-term leave processes.
• Negotiate modified work with employees and leaders as needed.
• Assess transfer of claims for more complex management when appropriate.
• Arrange equipment or at-home supports as needed.
• Act as back-up for ergonomic assessments and Health, Safety and Environmental Coordinator.
• Contact employees to offer support as requested by leaders.
• Track and update spreadsheets and databases across business areas.

Skills

Caseload management

Communication skills

Investigation skills

Time management

Discretion/confidentiality

MS Office

Interpersonal skills

Customer service

Education

Undergraduate Degree/Diploma

Social Sciences or related degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title

Disability Advisor

Job Type

Temporary Long Term (Fixed Term) / Full time

Job Location

Edmonton, Alberta

How you'll make a difference

Do you have the passion to help people? Are you dedicated to promoting wellness, ergonomics and early intervention? Do you want to be part of an organization that is committed to the health and well‑being of its employees? If so, this may be the opportunity for you! We are currently looking for a dynamic, self‑starter to join our Corporate Wellness team. Every day, we work hard to make a positive difference in the lives of our customers. At WCB-Alberta, you too can make a difference.

The Disability Advisor will have exceptional communication and relationship building skills, to work closely with employees and their leaders to assess and deliver appropriate support and services to injured or ill employees.

People are at the heart of everything we do (or different proposition from above listing)

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Your responsibilities

• Obtain and assess all relevant information regarding an employee’s illness or injury from the appropriate medical providers until we have a safe and successful return to work.
• The Disability Advisor is required to determine appropriate support required as well as appropriate modified work to be offered to that employee on the day notified of illness/injury in support of our duty to accommodate.
• Work closely with employees, supervisors and health professionals to ensure that employees are receiving the care, treatment and support needed.
• Maintain a caseload and all incoming documentation to clients on short‑term, non‑complex cases and managing routine inquiries or emerging issues.
• Build and establish trust with clients quickly and work collaboratively
• Educate employees and leaders in the process of short‑term leave
• Negotiate modified work with employees and leaders, as necessary
• Assess when/if appropriate to transfer claims for more complex management
• Arrange for any equipment or at home supports for employees
• Act as back up for ergonomic assessments and the Health, Safety and Environmental Coordinator
• Contact employees per requests of leaders to offer support
• Track and update various spreadsheets and databases by connecting with business areas and disability managers
• Act as a contact for Canada Life to send letters and documentation and ensure that pertinent information is forwarded to the Disability Manager or Total Compensation

Your experience and skills

• Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation or related degree.
• Considerable experience in caseload management and/or bodily injury insurance claims.
• At least 3 years of experience in disability management, a claims environment, insurance, rehabilitation or other related field.
• Candidates must be able to work independently in a high‑volume work environment.
• Demonstrated exceptional communication and investigation skills are required.
• Solid proven decision‑making skills.
• Familiarity with medical or rehabilitative terminology is an asset.
• Ability to build internal and external stakeholder relationships
• Strong interpersonal, communication and customer service skills are required for success in the role
• Ability to deal with all customers (internal/external) in friendly and diplomatic manner with the utmost respect for confidentiality.
• Experience with MS Office (Word, Excel, Power Point) is required.
• Some experience in interpretation/application of policy and/or legislation.
• Demonstrated time management, team skills and decision‑making ability.

What we offer

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work‑life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook

Salary

$61,080.00 to $71,812.00 per annum (Salary Grade 8)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Closing Date

August 20, 2026

We thank all applicants for their interest; however, only candidates selected for a pre‑interview video will be contacted.