Tech-Enabled Operations Leader

Cohen Immigration Law; Montreal; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Group benefits including extended health care

Paid time off and statutory holidays

Company events and team-building activities

Job summary

A leading Canadian immigration firm is seeking a Director of Operations to lead technology and process transformations. This role involves driving operational efficiency, overseeing team scaling, and implementing automation tools to improve service delivery. The ideal candidate should have extensive experience in operations, especially within a professional services environment, and possess strong skills in using modern SaaS tools. Benefits include comprehensive healthcare and paid time off.

Qualifications

• 5 to 10+ years of experience in operations or related managerial role.
• Minimum 3 years of experience in a law firm or professional services organization.
• Proven track record of using SaaS technology to implement operational processes.

Responsibilities

• Lead architectural transformation to a technology-enabled workflow.
• Oversee recruitment and scaling of operations teams.
• Drive operational efficiency to achieve throughput targets.
• Own quality assurance protocols for automation and compliance.
• Act as a bridge between Sales, Operations, and Product teams.

Skills

Operational efficiency

Technology integration

Team management

Data analysis

SaaS tools

Education

Bachelor’s Degree

Tools

Metabase

RingCentral

Internal Portals

Job description

A leading Canadian immigration firm is seeking a Director of Operations to lead technology and process transformations. This role involves driving operational efficiency, overseeing team scaling, and implementing automation tools to improve service delivery. The ideal candidate should have extensive experience in operations, especially within a professional services environment, and possess strong skills in using modern SaaS tools. Benefits include comprehensive healthcare and paid time off.