Director, Operations- West

QuadReal Property Group; Vancouver; On-site; CAD 165,000 - 180,000; Full time

Job summary

QuadReal Property Group is seeking a Director, Operations - West to lead Western Canada office property management with a focus on safety, sustainability, and occupant experience. Reporting to the VP, Office, this role drives operational excellence across building systems and ESG initiatives.

The ideal candidate has 15+ years in real estate, strong leadership, and expertise in HVAC, fire protection, and building automation.

Qualifications

• 15+ years of property management and real estate experience.
• Post-secondary education in a related discipline; P.Eng or technologist certification preferred.
• Knowledge of building systems including HVAC, fire protection, and building automation.

Responsibilities

• Provide strategic and operational leadership to office property management teams across Western Canada.
• Drive operational excellence, lifecycle maintenance, and safety programs.
• Oversee budgeting, cost discipline, and value creation across the portfolio.
• Ensure regulatory compliance and risk management across properties.
• Lead and mentor on-site and regional teams to deliver occupant comfort and service excellence.

Skills

Leadership

Strategic thinking

Communication

Team management

Negotiation

Project management

Problem solving

Time management

Financial acumen

Education

P.Eng or technologist certification

Post-secondary in related discipline

Tools

CAD drawings

Building automation

MS Office

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

Reporting to the Vice President - Office, the Director, Operations - West provides strategic and operational leadership to office property management teams across Western Canada. This role ensures that all assigned properties are managed efficiently, safely, and consistently with the highest standards expected of AAA office properties, delivering exceptional experiences for building occupants and visitors. The Director is responsible for driving operational excellence across building systems, preventative maintenance, life safety, sustainability initiatives, and digital technology programs - while ensuring regulatory compliance, cost discipline, and continuous improvement.

Responsibilities

Operational Excellence & Asset Performance

• Support and guide property operations teams to ensure effective day-to-day management of office assets.
• Establish, maintain, and continuously improve best-in-class standards for:
  • Preventative maintenance and reliability of building systems and equipment
  • Fire, life safety, and emergency preparedness programs
  • Occupational health and safety compliance and performance
• Ensure properties consistently meet or exceed AAA office standards.

Sustainability & Innovation

• Lead and support the evaluation, recommendation, and implementation of sustainable building technologies.
• Drive initiatives that improve operational efficiency while reducing:
  • Energy consumption
  • Carbon emissions
  • Environmental impact
• Partner with internal stakeholders to advance environmental, sustainability, and ESG objectives.

Financial Oversight

• Oversee and support capital and operating expense budgeting processes.
• Ensure disciplined financial management, cost optimization, and value creation across the portfolio.
• Collaborate with property teams to analyze variances, forecast expenditures, and align spending with business objectives.

Compliance & Risk Management

• Ensure compliance with all environmental, regulatory, and statutory requirements.
• Maintain strong governance and risk management practices across all properties.
• Support audits, inspections, and regulatory reporting as required.

Stakeholder & Team Support

• Act as a trusted operational partner to on-site and regional office teams.
• Provide leadership, mentorship, and technical guidance to build strong, high-performing teams.
• Ensure a consistent focus on occupant comfort, safety, and service excellence.

Additional Requirements

• Regular travel between British Columbia and Alberta to provide hands-on support, oversight, and alignment with office teams and regional initiatives.

Experience And Qualifications

• Minimum Fifteen (15) years of relevant and property management and real estate experience
• Post-secondary education in related discipline; Certified Engineering Technologist or P.Eng, B.E.S. or Operating Engineer certification being preferred.
• Proven knowledge of building systems including HVAC, fire protection, building automation control, preventative maintenance programs, high pressure steam distribution systems as well as project management experience.
• Experience in the capital budgeting and tendering processes
• Proven record of accomplishment in investigating and implementing energy efficiency measures
• An ability to read and understand blueprints, CAD drawings of building related systems, i.e., mechanical, electrical, architectural, etc.
• Experience with environmental and OH&S regulations pertaining to commercial buildings
• Proficiency with Microsoft Office suite and preparation of detailed and professional written communication to tenants, consultants, staff as well as database management & creation, analysis,
• Abilities in preparing business cases for property projects
• Strategic thinking: passion about looking for ways we can reduce our environmental footprint
• Strong leadership and communication skills coupled with interpersonal skills to deal with customer complaints in a professional manner
• Proven experience as a people manager, able to motivate and develop a team
• Ability to make detailed and complex judgments based on a multitude of factors
• Strong negotiating skills
• Are organized and able to manage projects and multitask effectively
• Ability to remain current on building technology development and can provide consulting services on building issues
• Experience in reviewing existing organizational structures and implementation of organizational processes
• Time Management / Working Environment - Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, adaptable to new ideas and embrace changes; results and detail oriented; work within an environment that is subject to moderate to high levels of stress in emergency or conflict situations; on occasion requires involvement in repairs or maintenance in inclement weather or uncomfortable environmental working conditions; may be required to attend to or provide direction during after hours emergency situations; requires the ability to exert moderate physical effort and must be able to move quickly in emergency situations; is able to thrive within a busy working environment.
• Organizational & Leadership Skills - Ensure operations records, files and documentation are maintained in an orderly, accurate and timely fashion, sound administrative and organizational skills.
• Decision Making Skills - Ability to resolve problems using facts and sound reasoning; ability to achieve goals using logical and strategic approaches to resolving challenges.

This job posting is for a newly created role within our organization.

The expected annualized base salary range for this role is $165,000 - $180,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into account a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.