Marketing & Customer Engagement Manager

QuadReal Property Group; Calgary; On-site; CAD 70,000 - 110,000; Full time

Job summary

QuadReal Property Group is seeking a Marketing and Customer Engagement Manager for its Calgary office portfolio. The role leads marketing, communications and event strategy to elevate the QuadReal brand and deliver a best-in-class customer experience for tenants and visitors.

You will work with property teams and the National Office to plan, write, and execute campaigns across channels, while managing budgets and keeping programs aligned with regional goals.

Qualifications

• Post-secondary education in communications, marketing, or related field; solid understanding of a variety of software
• 3-5 years' experience in marketing and communications capacity
• Event management experience
• Excellent oral and written communication skills with the ability to communicate to various audiences clearly
• Advanced in Microsoft Word, Excel, Publisher, Power Point
• Strong initiative and interpersonal skills to execute change
• Experience with Graphic Arts software (Canva)
• Advanced skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop)
• Ability to work across multiple departmental lines
• Excellent project management, market research, strategic planning, and budget management skills
• Ability to prioritize workload and deadlines
• Highly motivated to work independently and in a team
• Strong organizational skills and attention to detail in a fast-paced environment

Responsibilities

• Influence the QuadReal Experience standards for the Calgary Office portfolio
• Support management and promotion of amenity offering across the portfolio
• Create and execute an annual marketing calendar of events and programs
• Create and manage communication plans across multiple channels (QuadReal+, websites, email, documents)
• Partner with property teams to deliver customer appreciation programs
• Provide an annual marketing and events budget for each property and report variances
• Emphasize retail offerings as an amenity at each property through partnerships with retailers
• Collaborate regularly with counterparts across regions
• Stay up-to-date on CRE and hospitality trends to elevate the customer experience

Skills

Clear communication

Event coordination

Marketing strategy

Budget management

Project management

Education

Post-secondary education in communications/marketing

Tools

Microsoft Word

Excel

PowerPoint

Canva

Adobe Creative Suite

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com

Role Description

Reporting to the VP, Marketing & Communication, Office Canada the Marketing and Customer Engagement Manager will be responsible for all marketing, communications and event strategy, planning, management, and execution for QuadReal’s Calgary office portfolio. The diverse and exciting portfolio includes Jamieson Place, KPMG Tower, Livingston Place, Intact Center, Western Canadian Place and Westmount Corporate Campus. The Marketing and Customer Engagement Manager will work with the property teams and other members of the National Office team in the execution of marketing & communication strategies designed to elevate the QuadReal brand, drive consistency in how we engage with our customers and community and ultimately provide a best-in-class experience for those who work at or visit a QuadReal office property.

Responsibilities

• Influence the QuadReal Experience standards for the Toronto Office portfolio, implementing the standards and working with the property teams to ensure the standards are maintained


• Support the management and promotion of amenity offering across the portfolio


• Create and execute an annual marketing calendar of events and programs that provides a rich experience for our customers


• Create and manage communication plans including writing content to be shared across multiple channels, including but not limited to QuadReal+, websites, email, and documents that can be referenced by property teams


• Partner with property teams to deliver a customer appreciation programs that starts from when we welcome new customers to our properties, provides ways in which we can continuously appreciate customers and personifies "Excellence Lives Here"


• Provide an annual marketing and events budget for each property, reporting quarterly on any variances


• Emphasize retail offerings as an amenity at each property by establishing partnerships with retailers and neighbouring businesses to deliver an elevated customer experience


• Collaborate regularly with counterparts across regions


• Remain up to date on trends in the commercial real estate and hospitality industry, always looking for ways in which QuadReal can elevate the experience we offer our customers

Experience and Qualifications

• Post-secondary education in communications, marketing, or other related field; including solid understanding of a variety of software


• 3-5 years' experience in a marketing and communications capacity


• Event management experience


• Excellent oral and written communication skills with the ability to communicate to various audiences in a clear and concise manner


• Advanced in Microsoft Word, Excel, Publisher, Power Point


• Strong initiative and interpersonal skills to execute change


• Experience with Graphic Arts software (Ex. Canva).


• Advanced skills in Adobe Creative Suite is an asset - InDesign, Illustrator, Photoshop


• Ability to work effectively across multiple departmental lines


• Excellent project management, market research, strategic planning, and budget management skills


• Ability to prioritize workload and handle competing priorities and deadlines


• Highly motivated with the ability to work well independently as well as in a team environment


• Strong organizational skills and attention to detail with an ability to work well in a fast paced, high profile environment

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities. We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters

QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.

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For 10 years, QuadReal has created spaces that enhance the lives of the people and communities we serve.

Headquartered in Vancouver, Canada, we are a leading global real estate partner focused on driving meaningful impact while delivering prudent growth. With a global perspective and local expertise collected from offices across Canada, the US, Asia and the UK, our success stems from our incredible team and from our values- integrity, collaboration, performance, innovation and responsibility.

Join our team today to deepen your skillset, grow your career, and make a difference. Together, we're reimagining an industry and building a culture where ingenuity meets community building.