Director of Operations (Food & Beverage)

Compass Group Canada; Central Ontario; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Mental health & wellbeing resources

Inclusive workplace culture

Job summary

Compass Group Canada is seeking a Director of Operations (Food & Beverage) to lead planning, direction, and controls across food service units in Ontario. You will drive financial performance, mentor unit managers, and maintain strong client rapport.

You will audit units, ensure standards, and foster an excellent culinary and service offering while managing HR policies and district forecasts. A flexible schedule and leadership excellence are needed.

Qualifications

• Post-secondary education plus at least three years of multi-unit food service management experience (ie. Outlets, Concessions, QSR).
• Food safe certified.
• Proven financial management skills including ability to control product and labour costs.
• Strong motivator, mentor and leader.
• Very detail-oriented individual and a strong team player.
• Superior client relationship skills.
• Excellent communication skills (written and verbal).
• Can accommodate a flexible work schedule
• Knowledgeable in Microsoft Office.

Responsibilities

• Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity.
• Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping.
• Ensure adherence to company sponsored retailing and purchasing programs.
• Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
• Develop realistic and accurate district forecasts; monitor development of realistic and accurate unit forecasts; ensure that each unit’s financial performance meets the Company and client forecasts.
• Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates files; monitor Diversity action plans.
• Recruit for management positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
• Provide direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction.
• Ensure a great culinary focused offer in the units.

Skills

Multi-unit management

Financial management

Leadership & mentoring

Excellent communication

Client relationship skills

Attention to detail

Flexibility

Microsoft Office

Education

Post-secondary education

Tools

Microsoft Office

Job description

As the Director of Operations (Food & Beverage) you will be responsible for providing overall planning, direction and control to assigned food service units. You will achieve operational and financial goals. You will provide guidance and motivation to subordinate unit managers, as well as ensure effective customer/client rapport is maintained.

Now, If You Were To Come On Board As One Of Our Director Of Operations (Food & Beverage), We’d Ask You To Do The Following For Us

• Conduct operation audits of regional units and design improvements to optimize financial performance and operational productivity.
• Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation, and record keeping.
• Ensure adherence to company sponsored retailing and purchasing programs.
• Observe typical meal service when visiting units; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
• Develop realistic and accurate district forecasts; monitor development of realistic and accurate unit forecasts; ensure that each unit’s financial performance meets the Company and client forecasts.
• Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates files; monitor Diversity action plans.
• Recruit for management positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
• Provide direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction.
• Ensure a great culinary focused offer in the units.
  

Think you have what it takes to be our next Director of Food Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Post-secondary education plus at least three years of multi-unit food service management experience (ie. Outlets, Concessions, QSR)
• Food safe certified.
• Proven financial management skills including ability to control product and labour costs.
• Strong motivator, mentor and leader.
• Very detail-oriented individual and a strong team player.
• Superior client relationship skills.
• Excellent communication skills (written and verbal).
• Can accommodate a flexible work schedule
• Knowledgeable in Microsoft Office.
  

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
  

For accommodation requests during the hiring process, please contact [e-mail] for further information.