Operations Manager

Compass Group Canada; Smithers; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health & safety focus

Health benefits

Mental health & wellness program

Diversity & inclusion culture

Job summary

Compass Group Canada is seeking an Operations Manager to supervise on-site food service and housekeeping teams, ensuring exceptional guest satisfaction and efficient operations. The role collaborates with the Executive Chef on menus, safety, and quality across multiple sites, with travel as needed and a 15 days on/13 days off schedule.

Responsibilities include contract compliance, budgeted inventory, staff training, safety compliance, and accurate reporting.

Qualifications

• Hospitality experience or minimum 3 years’ relevant experience.
• Knowledge of regulatory and food industry codes & standards.
• Driver license required.

Responsibilities

• Ensure contract compliance and promote cost efficiency without compromising standards.
• Work with the Executive Chef on menu planning and nutritional balance.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Manage inventory and maintain stock within budget.
• Organize staff training to meet company and client safety standards.
• Coordinate staffing, scheduling, and crew changes.
• Manage purchasing to minimize inventory and costs while preventing shortages.
• Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.
• Complete administrative duties and provide accurate reports as needed.

Skills

Hospitality experience

Regulatory knowledge

Driver license

Education

Post-secondary diploma or degree

Red Seal certification (asset)

Advance Food Safety training

Job description

This role acts as the primary liaison for customer relations, working directly with the contract owner and camp guests to ensure satisfaction and resolve any issues that may arise. The position supervises both food service and housekeeping teams on site, facilitating efficient and collaborative operations. In partnership with the Executive Chef, responsibilities include overseeing meal preparation for crews or residents in smaller settings, or managing catering staff duties for larger projects. This position follows a 15 days on and 13 days off and offers some schedule flexibility due to potential travel disruptions.

Now, If You Were To Come On Board As An Operations Manager, We’d Ask You To Do The Following For Us

• Ensure contract compliance, promoting cost efficiency without compromising standards.
• Work with the Executive Chef on menu planning and nutritional balance.
• Ensure compliance with all health, safety, hygiene, and regulatory requirements.
• Manage inventory and maintain stock within budget.
• Organize staff training to meet company and client safety standards.
• Maintain equipment and report issues promptly.
• Complete administrative duties and provide accurate reports as needed.
• Support special functions and food preparation as required.
• Communicate effectively with clients and resolve concerns quickly.
• Conduct daily audits of housekeeping and culinary practices.
• Oversee compliance with operational policies for projects and staff.
• Safeguard confidentiality of company policies.
• Track and record staff hours for accurate payroll and budget control.
• Coordinate staffing, scheduling, and crew changes.
• Manage purchasing to minimize inventory and costs while preventing shortages.
• Collaborate with the Executive Chef to maintain preparation standards; submit maintenance requests as needed.
• Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.
• Assist during meal service and gather customer feedback.
• Monitor adherence to government permits and regulations.
• Alert management to out-of-scope client requests and await approval.
• Provide management with site-specific procedures developed during operations.
• Prioritize safety in all tasks and report incidents or concerns immediately.

Role

Think you have what it takes to be our Operations Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Post-Secondary diploma or degree from college or university; or equivalent combination of education and experience.
• Hospitality experience or minimum of 3 years’ relevant experience.
• Red Seal certification is an asset.
• Advance Food Safety (will be required within 60 days of being hired)
• Knowledge of regulatory and food industry codes & standards.
• Ability to work under pressure in an environment which expects the highest level of quality and customer service.
• Valid Driver License

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.