Sr. Hospitality Director

Compass Group Canada; Toronto; On-site; CAD 75,000 - 85,000; Full time

Job summary

Compass Group Canada is seeking a Sr. Hospitality Director to lead Events & Catering and Concierge operations in Toronto. You will build strong client relationships and align with hospitality goals, while guiding strategic planning across conferences, premium dining, and guest services.

You will oversee event management, budgeting, team development, and cross-functional collaboration, ensuring health and safety standards and service excellence in a fast-paced environment.

Qualifications

• 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
• Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
• Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.

Responsibilities

• Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
• Oversee the planning and execution of large-scale events and hospitality programs.
• Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
• Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency.
• Partner with clients and internal stakeholders to assess business needs and drive operational success.

Skills

Leadership experience

Event planning

Hospitality operations

Client relationships

EMS / Social Tables

Education

Hospitality Management degree

Tools

EMS

Social Tables

Job description

The salary range for this position is $75,000 – $85,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

Strategic Leadership & Program Planning

• Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals.
• Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services.
• Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency.
• Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands.
• Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions.
• Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement.
• Stay informed on industry trends and hospitality best practices to support ongoing program development.

Event Management & Execution

• Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
• Ensure exceptional service delivery across events, premium dining, and concierge operations.
• Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences.
• Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution.
• Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence.
• Gather and analyze guest and client feedback to enhance service standards and program offerings.
• Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.

Administration & People Management

• Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence.
• Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development.
• Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency.
• Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success.
• Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery.
• Conduct performance evaluations and support employee development and succession planning initiatives.
• Ensure compliance with company policies, HR standards, and inclusive workplace practices.

Role

Think you have what it takes to be our Sr. Hospitality Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
• Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
• Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
• Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
• Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
• Experience with event management software including EMS, Social Tables, or similar platforms.
• Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.