Food Service Director

Compass Group Canada; Ottawa; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Great workplace culture

Career opportunities

Health benefits

Mental health & wellness

Diversity & inclusion

Job summary

Compass Group Canada is seeking a Food Service Director in Ottawa to oversee daily unit operations, staff scheduling, and budget adherence, while upholding quality, safety, and guest service standards.

The role requires a college diploma in hospitality or food service and at least 3 years of experience, with proven leadership, coaching, and strong communication. We offer competitive compensation and a comprehensive benefits package.

Qualifications

• College diploma in hospitality or food service or equivalent experience.
• 3 years’ relevant experience within food service or hospitality industry.
• Past experience with managing, supervising, coaching and developing others.
• Strong customer service and interpersonal skills.
• Basic financial and budgeting skills.
• Solid written and verbal communication skills.
• Proven organizational, time management and leadership skills.

Responsibilities

• Manage day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the expected level
• Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations
• Manage costs to stay within unit budget
• Resolve requests, complaints, and concerns
• Monitor unit’s compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required
• Manage, coach, and develop unit staff to achieve unit and team goals

Skills

Staff management

Scheduling

Budgeting

Customer service

Communication skills

Leadership

Interpersonal skills

Education

College diploma in hospitality or food service

Job description

The salary for this position is $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Food Service Director is responsible to manage day-to-day operations for a single unit, including ensuring that work is completed, scheduling staff, controlling costs, resolving issues or complaints, and managing people.

Now, If You Were To Come On Board As a Food Service Director, We’d Ask You To Do The Following For Us

• Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the expected level
• Coordinate scheduling of unit staff to ensure there is adequate coverage to deliver against expectations
• Manage costs to stay within unit budget
• Resolve requests, complaints, and concerns
• Monitor unit’s compliance with Quality Assurance and Health & Safety policies, and initiate corrective action as required
• Manage, coach, and develop unit staff to achieve unit and team goals

Think you have what it takes to be our Food Service Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• College diploma in hospitality or food service or equivalent experience
• 3 years’ relevant experience within food service or hospitality industry
• Past experience with managing, supervising, coaching and developing others
• Strong customer service and interpersonal skills
• Basic financial and budgeting skills
• Solid written and verbal communication skills
• Proven organizational, time management and leadership skills

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.