Director of Client Tech & Data Solutions (Hybrid)

Encore; Oakville; Hybrid; CAD 150,000 - 210,000; Full time

Job summary

Encore is seeking a Director, Client Technology & Data Solutions in Oakville, hybrid 2 days a week, to lead client technology solutions and the Information Services function. You will bridge client needs with Encore’s data, applications and reporting capabilities, while owning the commercial performance of technology-enabled engagements.

You will lead cross-functional teams, ensure strong service delivery, governance and data quality, and explore AI-enabled capabilities to improve client

Qualifications

• 10+ years of progressively senior experience with technology/data solutions and people leadership.
• Experience in an agency or multi-client environment is strongly preferred.
• Demonstrated experience managing technology-enabled B2B client relationships and complex solution requirements.
• Strong people-leadership capabilities, including prioritization, coaching, resource planning, accountability and capability development.
• Strong knowledge of data transformation, data integration, data quality and data governance.
• Experience establishing service-delivery practices, managing competing priorities and improving service quality in a multi-stakeholder environment.
• Working understanding of privacy, security, access and data-handling considerations relevant to client technology solutions.
• Strong commercial and financial judgment, with the ability to balance client requirements, capacity, cost, risk and business value.
• Excellent communication and executive presence, with the ability to work effectively with clients, technical teams and senior business leaders.

Responsibilities

• Serve as the senior technology relationship lead for clients using Encore technology solutions.
• Translate client business requirements into clearly defined technology, data, integration and reporting solutions.
• Own the commercial performance of technology-enabled client engagements, including revenue, gross margin, cost-to-serve, forecasting and expansion opportunities.
• Partner with Business Development on solution scoping, estimation, pricing, proposals and opportunities to expand Encore’s technology services.
• Lead Encore’s Information Services function, responsible for capabilities including data transformation, integrations, reporting and field data collection design.
• Establish priorities and align team capacity with organizational requirements.
• Own the Information Services service-delivery model, including intake, prioritization, capacity planning, commitments, performance management and escalation.
• Monitor delivery quality, timeliness, workload, backlog and service risks.
• Establish meaningful service and performance measures and provide leadership with visibility to performance, capacity, risks and investment needs.
• Maintain a strong understanding of Encore’s technology environment, applications, reporting capabilities, data flows and integrations.
• Partner with Development and other technology stakeholders to assess feasibility, prioritize work and align solution development with available capacity.
• Evaluate emerging technologies, including AI-enabled solutions, where they can materially improve client outcomes, service quality, productivity or scalability.

Skills

Leadership

Client relationships

Data transformation

Data integration

Communication

Business & financial acumen

Privacy & security awareness

Solution design

Job description

Encore is seeking a Director, Client Technology & Data Solutions in Oakville, hybrid 2 days a week, to lead client technology solutions and the Information Services function. You will bridge client needs with Encore’s data, applications and reporting capabilities, while owning the commercial performance of technology-enabled engagements.

You will lead cross-functional teams, ensure strong service delivery, governance and data quality, and explore AI-enabled capabilities to improve client