Director, Client Technology & Data Solutions

Encore Market Engagement; Oakville; Hybrid; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Work-Life Flexibility

Time to Recharge

Health & Wellness Coverage

Stay Connected

Culture that Values Balance

Job summary

Encore Market Engagement in Oakville, Ontario, seeks a Director, Client Technology & Data Solutions to lead client technology and the Information Services function, bridging client needs with Encore's tech, data and reporting capabilities.

You will own service delivery, shape solutions, manage revenue and margins, and drive AI-enabled innovations while mentoring teams across Development, IT/Security, Client Service and Business Development.

Qualifications

• 10+ years of progressive senior experience across technology/data solutions and people leadership.
• Agency/professional services experience is strongly preferred.
• Demonstrated experience managing technology-enabled B2B client relationships and complex requirements.
• Strong leadership, prioritization, coaching and capacity planning skills.
• Knowledge of data transformation, integration, quality and governance.

Responsibilities

• Lead client technology solutions and the Information Services function.
• Translate client requirements into scalable technology, data, integration and reporting solutions.
• Own commercial performance: revenue, gross margin, cost-to-serve, forecasting and expansion opportunities.
• Oversee governance, data quality, privacy and security considerations.
• Establish service-delivery model, intake, prioritization and performance management.
• Monitor delivery quality, timeliness, workload and risks; report on capacity and investments.

Skills

Client relationships

Technology leadership

Data governance

Cross-functional leadership

AI-enabled capabilities

Job description

ROLE: Director, Client Technology & Data Solutions

LOCATION: Oakville (Hybrid - 2 days a week)

COMPANY OVERVIEW

At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few…being nimble and responsive for us is more than a turn of phrase; it is a way of life…and it comes down to the following Vision and Mission that compel us to outperform every day.

Our Vision: The first choice for tier one organizations seeking to optimize their field sales investment.

Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking…developing strategies and delivering solutions that enable our clients to win.

ROLE OVERVIEW

We are seeking an experienced Director, Client Technology & Data Solutions to lead two interconnected areas of Encore’s technology-enabled business: client technology solutions and the Information Services function.

This is a leadership role with accountability for the commercial and operational success of technology-enabled client engagements. You will serve as the primary bridge between client business requirements and Encore’s technology, data and reporting capabilities, working closely with Information Services, Development, IT/Security, Client Service and Business Development.

You will lead technology-enabled client relationships, translate business needs into practical and scalable solutions, and ensure strong service delivery from Encore’s Information Services team. You will also identify opportunities to expand client relationships, improve how services are delivered, and thoughtfully apply emerging technologies, including AI-enabled capabilities.

The successful candidate combines technology and data expertise, commercial acumen, people leadership and disciplined service delivery.

What You’ll Do

Client Technology & Commercial Leadership

• Serve as the senior technology relationship lead for clients using Encore technology solutions.
• Translate client business requirements into clearly defined technology, data, integration and reporting solutions.
• Own the commercial performance of technology-enabled client engagements, including revenue, gross margin, cost-to-serve, forecasting and expansion opportunities.
• Partner with Business Development on solution scoping, estimation, pricing, proposals and opportunities to expand Encore’s technology services.
• Lead Encore’s Information Services function, responsible for capabilities including data transformation, integrations, reporting and field data collection design.
• Establish priorities and align team capacity with organizational requirements.
• Own the Information Services service-delivery model, including intake, prioritization, capacity planning, commitments, performance management and escalation.
• Monitor delivery quality, timeliness, workload, backlog and service risks.
• Establish meaningful service and performance measures and provide leadership with visibility to performance, capacity, risks and investment needs.

Technology Enablement & Continuous Improvement

• Maintain a strong understanding of Encore’s technology environment, applications, reporting capabilities, data flows and integrations.
• Partner with Development and other technology stakeholders to assess feasibility, prioritize work and align solution development with available capacity.
• Evaluate emerging technologies, including AI-enabled solutions, where they can materially improve client outcomes, service quality, productivity or scalability.

Governance & Cross-Functional Leadership

• Lead cross-functional alignment between Information Services, Development, IT/Security, Client Service, and other stakeholders.
• Establish appropriate data quality and governance practices across data transformation, integrations and reporting.
• Ensure solutions align with applicable privacy, security, contractual and data-handling requirements in partnership with the appropriate internal teams.
• Promote clear documentation of data flows, business rules, dependencies and operating procedures to strengthen supportability and business continuity.

What You Bring

• 10+ years of progressively senior experience with meaningful accountability across technology/data solutions, client relationships and people leadership.
• Experience in an agency, professional services, consulting or other multi-client environment is strongly preferred.
• Demonstrated experience managing technology-enabled B2B client relationships and complex solution requirements.
• Strong people-leadership capabilities, including prioritization, coaching, resource planning, accountability and capability development.
• Strong knowledge of data transformation, data integration, data quality and data governance.
• Experience establishing service-delivery practices, managing competing priorities and improving service quality in a multi-stakeholder environment.
• Working understanding of privacy, security, access and data-handling considerations relevant to client technology solutions.
• Strong commercial and financial judgment, with the ability to balance client requirements, capacity, cost, risk and business value.
• Excellent communication and executive presence, with the ability to work effectively with clients, technical teams and senior business leaders.

Perks & Benefits that set us apart

• We believe great work comes from having the right balance of flexibility, support, and time to recharge:
• Work-Life Flexibility: Hybrid working schedule with 2 days per week in office, plus summer hours to help you make the most of the season.
• Time to Recharge: 3 weeks’ vacation, your birthday off, and a December holiday hiatus to disconnect and enjoy the season.
• Health & Wellness Coverage: Comprehensive medical and dental benefits to support you and your family.
• Stay Connected: A monthly communications allowance to help cover the cost of staying connected.
• A Culture that Values Balance: We’re focused on creating an environment where people can do great work while maintaining flexibility and time for what matters outside of work.