Director, Growth Marketing

homeequitybank; Toronto; Hybride; CAD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Great environment

Résumé du poste

HomeEquity Bank is seeking a Director, Growth Marketing to drive growth across direct-to-consumer, digital, referral, partner and broker channels. You will guide digital customer experience, marketing technology and responsible AI to turn insights into scalable growth programs that boost qualified demand and funded mortgage growth.

You will lead cross-functional collaboration with Marketing, Sales, Product, Customer Experience and Data teams to optimize journeys, measure performance and foster

Qualifications

• Degree in Marketing, Business, Communications or a related field, or equivalent experience.
• 10+ years of progressive marketing experience with leadership in growth, digital marketing, acquisition or demand generation.
• Proven success scaling measurable acquisition programs and improving complex digital customer journeys and conversion.
• Strong knowledge of paid media, CRM, automation, SEO, content, experimentation, analytics, attribution, customer data and responsible AI-enabled marketing.
• Experience managing budgets, agencies, partners and concurrent initiatives.
• Strategic, commercial and results-oriented, with strong analytical judgment.
• Able to balance growth, customer experience, brand integrity and regulatory requirements.
• Excellent communicator and influencer with success leading cross-functional work in a matrixed environment.

Responsabilités

• Growth Strategy and Performance: Develop growth strategies aligned with customer needs, business objectives and funded mortgage targets.
• Digital Experience and Customer Journey: Lead evolution of websites, landing pages, online tools and end-to-end customer journeys.
• Customer Acquisition, Personalization and Lifecycle Marketing: Develop segmentation, lead management, personalization and nurture strategies that improve lead quality and conversion.
• Marketing Technology, AI and Innovation: Define the marketing technology roadmap and integrate CRM, automation, analytics and customer data capabilities.
• Measurement and Optimization: Set and monitor KPIs for lead generation, conversion, acquisition and ROI.
• Leadership and Governance: Lead a high-performing team and manage agencies, partners and vendors.

Connaissances

Growth marketing

Digital marketing

Acquisition

Lead generation

Marketing analytics

Cross-functional leadership

Budget management

Strategic thinking

Formation

Marketing degree

Business degree

Outils

CRM systems

Automation platforms

Analytics tools

Description du poste

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

• Customer‑Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long‑Term. Ever‑Evolving
• Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Director, Growth Marketing develops and executes HomeEquity Bank's growth strategy to drive qualified demand, customer acquisition, conversion and sustainable funded mortgage growth across direct-to-consumer, digital, referral, partner and broker-supported channels. The role leads digital customer experience, marketing technology and responsible AI capabilities, partnering across Marketing, Sales, Product, Customer Experience, Data, Technology, Legal, Compliance, Privacy and Risk to turn customer insights into scalable, measurable growth programs.

MAJOR ELEMENTS OF THE ROLE

Key Responsibilities

• Growth Strategy and Performance
  • Develop growth strategies aligned with customer needs, business objectives and funded mortgage targets.
  • Lead acquisition across paid, owned, earned, referral, broker and partner channels.
  • Optimize budgets, channel performance, lead quality, conversion, acquisition costs and marketing ROI.
  • Use customer, market and competitive insights to identify growth opportunities and guide investment decisions.
• Digital Experience and Customer Journey
  • Lead the evolution of websites, landing pages, online tools and end-to-end customer journeys.
  • Partner with Brand, Product and Customer Experience to deliver accessible, intuitive and trust‑building experiences.
  • Use research, analytics and experimentation to remove friction and improve engagement, conversion and retention.
• Customer Acquisition, Personalization and Lifecycle Marketing
  • Develop segmentation, lead management, personalization and nurture strategies that improve lead quality and conversion.
  • Partner with Sales and Product to strengthen funnel progression and deliver educational programs that build customer trust.
  • Lead test‑and‑learn programs across messaging, creative, offers, targeting and customer journeys.
• Marketing Technology, AI and Innovation
  • Define the marketing technology roadmap and integrate CRM, automation, analytics and customer data capabilities.
  • Evaluate technologies, vendors and platform enhancements based on business value, customer impact and effectiveness.
  • Advance responsible AI use cases with Technology, Data, Risk, Legal and Compliance while protecting privacy, security and customers.
• Measurement and Optimization
  • Set and monitor KPIs for lead generation, conversion, acquisition, funded mortgage growth and marketing ROI.
  • Partner with Data & Analytics to strengthen attribution, forecasting, reporting and performance measurement.
  • Translate insights into recommendations and provide clear executive reporting on results, opportunities and risks.
• Leadership and Governance
  • Lead and develop a high‑performing team and build capabilities across growth, digital experience, marketing technology and AI.
  • Manage agencies, media partners, technology vendors and service providers.
  • Ensure marketing complies with legal, regulatory, privacy and risk requirements while fostering customer focus, innovation and accountability.

SKILLS AND EXPERIENCE REQUIRED

• Degree in Marketing, Business, Communications or a related field, or equivalent experience, plus 10+ years of progressive marketing experience with leadership in growth, digital marketing, acquisition or demand generation.
• Proven success scaling measurable acquisition programs and improving complex digital customer journeys and conversion.
• Experience in financial services, lending, mortgages, fintech, insurance or another regulated industry strongly preferred.
• Strong knowledge of paid media, CRM, automation, SEO, content, experimentation, analytics, attribution, customer data and responsible AI-enabled marketing.
• Experience managing budgets, agencies, partners and concurrent initiatives.
• Strategic, commercial and results‑oriented, with strong analytical judgment.
• Able to balance growth, customer experience, brand integrity and regulatory requirements.
• Excellent communicator and influencer with success leading cross‑functional work in a matrixed environment.
• Accountable, curious, adaptable and customer‑focused.

WORKING CONDITIONS UNIQUE TO JOB

Hybrid environment with regular internal and external collaboration and occasional flexibility outside standard hours for key initiatives and launches.

WHY WORK AT HOMEEQUITY BANK?

Great Environment
HomeEq