Mortgage Specialist - Consumer Channel

homeequitybank; Toronto; Hybrid; CAD 65,000 - 100,000; Full time

Job summary

HomeEquity Bank is seeking a Consumer Mortgage Specialist to accelerate growth through direct-to-consumer channels, primarily via telephone and virtual consultations. You will handle incoming bank-provided leads, build a robust pipeline, and close opportunities with B2C clients.

Compensation includes base salary, commissions, bonuses, and a comprehensive benefits package. The role requires consultative selling skills, deep knowledge of mortgage products, and strong CRM management, with a hybrid

Qualifications

• Comprehensive understanding of mortgage product suites and end-to-end banking processes.
• Proven consultative sales track record with high call-to-close efficiency.
• Strong client communication and relationship-building via telephone and video.

Responsibilities

• Drive direct-to-consumer sales via phone and virtual consultations.
• Translate product knowledge into tailored financial solutions for clients.
• Manage CRM platforms, leads, and follow-ups to grow pipeline.

Skills

Mortgage products

Consultative sales

Phone selling

CRM proficiency

Education

Post-secondary education

Job description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

OUR VALUES, OUR PASSION

• Customer-Focused. Passionate Advocates
• Courage to Act. Do the Right Thing
• One Team. One Vision
• Think Long-Term. Ever-Evolving
• Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Consumer Mortgage Specialist is a dynamic direct-to-consumer sales professional who drives growth primarily via telephone and virtual consultations. This role thrives on managing incoming bank-provided leads, cultivating a robust pipeline of immediate and future opportunities, and executing proactive lead management. Through consultative selling, you will convert B2C prospects into valued HomeEquity Bank clients. Your success is measured against quarterly and annual performance quotas, rewarded by a highly competitive compensation structure that includes a solid base salary, attractive commissions, graduated bonus potential, and a comprehensive benefits package.

MAJOR ELEMENTS OF THE ROLE

• Drive direct-to-consumer client-facing sales interactions across the consumer channel.
• Deliver an exceptional client experience by translating deep product knowledge into tailored financial solutions that align perfectly with client needs.
• Proactively manage the CRM platforms and execute strategic lead mining and follow-ups.
• Commit to continuous professional development in product knowledge, modern sales methodologies, and relationship management techniques.

SKILLS AND EXPERIENCE REQUIRED:

Qualifications

• Comprehensive understanding of mortgage product suites, financial structures, and end-to-end banking processes.
• Post-secondary education or an approved equivalent combination of education and direct industry experience.
• Proven track record in consultative sales, with a distinct emphasis on high-conversion telephone and virtual selling.
• Sound working knowledge of the financial services and lending industry.

Attributes

• Highly results-oriented with a sharp pulse on the current financial services landscape.
• Unwavering drive and ability to consistently exceed established sales quotas and targets.
• Exceptional communication and phone etiquette skills to seamlessly navigate and close sales cycles remotely.
• Self-motivated and comfortable thriving within a competitive "pay for performance" compensation environment.
• Superior interpersonal and sales flair paired with a collaborative, team-first mindset.
• Impeccable organizational, prioritization, and time management skills.

WORKING CONDITIONS UNIQUE TO JOB

Hybrid work environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto's Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities

We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say 'great job' to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President's Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP con