Mortgage Specialist - Consumer Channel

HomeEquity Bank; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

RRSP matching

Employee share investment plan

Well-being initiatives

Job summary

HomeEquity Bank is seeking a Consumer Mortgage Specialist to drive growth through telephone and virtual consultations, managing bank-provided leads and building a robust pipeline. Success is rewarded with base salary, commissions, and a comprehensive benefits package.

The role emphasizes consultative selling and the ability to convert B2C prospects into HomeEquity Bank clients while achieving quarterly and annual quotas in a hybrid work setting.

Qualifications

• Comprehensive understanding of mortgage products and lending processes.
• Post-secondary education or equivalent combination of education and experience.
• Proven track record in consultative, high-conversion telephone and virtual sales.
• Strong knowledge of the financial services industry.
• Results-driven with ability to exceed sales quotas.

Responsibilities

• Drive direct-to-consumer sales interactions via telephone and virtual consultations.
• Translate product knowledge into tailored financial solutions for clients.
• Proactively manage the CRM platforms and follow-up on leads.
• Commit to ongoing professional development in product knowledge and sales methodologies.

Skills

Mortgage knowledge

Consultative sales

Phone sales

CRM proficiency

Financial services

Education

Post-secondary education

Tools

CRM software

Job description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

OUR VALUES, OUR PASSION

• Customer-Focused.


• Passionate Advocates


• Courage to Act. Do the Right Thing


• One Team. One Vision


• Think Long-Term.


• Ever-Evolving


• Be Exceptional.


• Inspire Greatness

POSITION SUMMARY

The Consumer Mortgage Specialist is a dynamic direct-to-consumer sales professional who drives growth primarily via telephone and virtual consultations. This role thrives on managing incoming bank-provided leads, cultivating a robust pipeline of immediate and future opportunities, and executing proactive lead management. Through consultative selling, you will convert B2C prospects into valued HomeEquity Bank clients. Your success is measured against quarterly and annual performance quotas, rewarded by a highly competitive compensation structure that includes a solid base salary, attractive commissions, graduated bonus potential, and a comprehensive benefits package.

MAJOR ELEMENTS OF THE ROLE

• Drive direct-to-consumer client-facing sales interactions across the consumer channel.


• Deliver an exceptional client experience by translating deep product knowledge into tailored financial solutions that align perfectly with client needs.


• Proactively manage the CRM platforms and execute strategic lead mining and follow-ups.


• Commit to continuous professional development in product knowledge, modern sales methodologies, and relationship management techniques.

SKILLS AND EXPERIENCE REQUIRED

• Comprehensive understanding of mortgage product suites, financial structures, and end-to-end banking processes.


• Post‑secondary education or an approved equivalent combination of education and direct industry experience.


• Proven track record in consultative sales, with a distinct emphasis on high‑conversion telephone and virtual selling.


• Sound working knowledge of the financial services and lending industry.


• Highly results‑oriented with a sharp pulse on the current financial services landscape.


• Unwavering drive and ability to consistently exceed established sales quotas and targets.


• Exceptional communication and phone etiquette skills to seamlessly navigate and close sales cycles remotely.


• Self‑motivated and comfortable thriving within a competitive \"pay for performance\" compensation environment.


• Superior interpersonal and sales flair paired with a collaborative, team‑first mindset.


• Impeccable organizational, prioritization, and time management skills.

WORKING CONDITIONS

Hybrid work environment.

WHY WORK AT HOMEEQUITY BANK?

Great Environment. HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre. We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024, Waterstone Canada’s Most Admired Corporate Cultures 2022‑2023, the Globe and Mail's Report on Business: Canada’s Top Growing Companies 2022 (third year since 2019), Canadian Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities. We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally through a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People. We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders. From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

THE PERKS (for eligible employees)

• Extended health and dental benefits


• Employee & Family Assistance Program


• Employer‑Matched Group Retirement Savings Plan


• Employee Share Investment Plan


• Well‑being initiatives including: a wellness account; virtual self‑care programs and extended mental health benefits


• Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that our successful candidate is required to complete a background check.