Director, Clinical Service Delivery

Island Health; Victoria; On-site; CAD 102,000 - 146,000; Full time

Job summary

Island Health is seeking a Director, Clinical Service Delivery to lead the operational management of programs and services across a defined community on Vancouver Island. This role emphasizes patient-centered care, patient safety, staff motivation and best practices within the geography.

The director reports to the Executive Director, collaborates with the Medical Director, and steers resource planning, program infrastructure, and service delivery aligned with Island Health's strategic plan.

Qualifications

• Master's degree and 10+ years of senior management healthcare experience.
• Strong budgetary, staffing, and quality planning knowledge.
• Proven ability to lead change and build management teams.
• Excellent communication and organizational skills.
• Ability to adapt to rapid and changing environments.

Responsibilities

• Oversee operations for assigned Community within Island Health.
• Promote patient-centered care and patient safety initiatives.
• Motivate and support staff and lead best practices in geography.
• Plan and allocate financial, human, and physical resources.
• Align services with Island Health Strategic Plan.

Skills

Budgetary planning

Change leadership

Strategic communication

Organizational skills

Interpersonal skills

Adaptability

Education

Master's degree (MA, MBA or MSN)

Job description

Director, Clinical Service Delivery - (237892)

Royal Jubilee Hospital (RJH) - Victoria, BC V8R 1J8 CA (Primary)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites is a regular/on-going requirement

Shift Start Time/End Time

08:15-16:15

Days Off

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$73.83 - $106.13

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Jan. 18 2027

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

No

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Island Health exists to support and serve the people of Vancouver Island and the surrounding Islands by providing high quality programs, services and care.

As part of Island Health's commitment to improve the health of our populations, local Island Health leaders will work closely with the Island Health Communications and Public Relations team to ensure Island Health is represented and participates in local processes and is seen as an engaged and valued added community partner.

Reporting to the Executive Director, Clinical Service Delivery and working in partnership with the Medical Director, the Director is responsible for the overall operational management of programs and services for the assigned Community within Island Health. The Director is responsible for the support and promotion of patient centered care, patient safety initiatives, staff motivation and support and best practices within the Geography to achieve outcomes identified in the Island Health Strategic Plan. The Director establishes the operational framework and infrastructure for program delivery and planning and allocates and manages all physical, human and financial resources, anticipating future changes that will affect service delivery.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Master's degree (MA, MBA or MSN), and ten (10) years' of progressive senior management experience in health care/program management.

Skills And Abilities

• Sound working knowledge of planning concepts related to budgetary, staffing, quality and strategic initiatives.
• Demonstrated ability to lead change and to build and support management teams.
• High level communication skills, demonstrated organizational, planning and interpersonal skills.
• Ability to adapt readily to rapid and changing environments.
• Ability to interact professionally with various levels of personnel, both internally and externally.